Current jobs related to Patient Experience Coordinator - Lutherville - Johns Hopkins Medicine

  • Patient Experience Coordinator

    1 month ago

    Lutherville-Timonium, Maryland, United States Johns Hopkins Medicine Full time

    At Johns Hopkins we offer an excellent Benefits Package, to include: Affordable healthcarePaid Time Off (PTO) and company paid holidaysTuition AssistanceLife and disability insuranceOpportunities for career developmentEmployee discount program - travel, tickets, dining and moreAbout this position:The Patient Experience and Policy Management Coordinator role...

  • Patient Service Coordinator III

    2 weeks ago

    Lutherville, United States Johns Hopkins Medicine Full time

    Position Summary: The Patient Service Coordinator III will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter Offers friendly, courteous assistance to every patient to ensure...

  • Patient Service Coordinator III

    3 months ago

    Lutherville, United States Johns Hopkins Medicine Full time

    Position Summary: The Patient Service Coordinator III will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter Offers friendly, courteous assistance to every patient to ensure...

  • Patient Service Coordinator

    5 days ago

    Lutherville-Timonium, Maryland, United States Johns Hopkins University Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at Johns Hopkins University. The successful candidate will be responsible for coordinating the day-to-day clinical operations for a group of healthcare professionals, ensuring a positive experience for patients and families.Key...

  • Patient Service Coordinator

    4 weeks ago

    Lutherville Timonium, United States Johns Hopkins Medicine Full time

    Overview Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary...

  • Patient Service Coordinator

    1 month ago

    Lutherville Timonium, United States Johns Hopkins Medicine Full time

    Apply Refer a Friend Back Share This Page Share on Facebook Share on Twitter Share on LinkedIn Share via Email Job Details Requisition #: 3420 Location: Johns Hopkins Intrastaff, Lutherville, MD Category: Clerical and Administrative Support Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner...

  • Patient Service Coordinator/MA

    2 months ago

    Lutherville Timonium, United States Johns Hopkins University Full time

    We are seeking a Patient Service Coordinator/MA to assist with ensuring efficient clinical operations and high-quality care to patients of an outpatient multi-specialty clinical practice. Includes Lead responsibilities such as: maintaining huddle board, assigning rooms, assigning lunch breaks, covering hours as needed. Specific Duties & Responsibilities As...

  • Patient Service Coordinator

    2 weeks ago

    Lutherville, United States Johns Hopkins Medicine Full time

    Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee...

  • Patient Service Coordinator

    3 weeks ago

    Lutherville, United States Johns Hopkins Medicine Full time

    Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee...

  • Patient Service Coordinator

    3 weeks ago

    Lutherville, United States Johns Hopkins Medicine Full time

    Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee...

  • Patient Service Coordinator/MA

    2 months ago

    Lutherville Timonium, United States The Johns Hopkins University Full time

    We are seeking a Patient Service Coordinator/MA to assist with ensuring efficient clinical operations and high-quality care to patients of an outpatient multi-specialty clinical practice. Includes Lead responsibilities such as: maintaining huddle board, assigning rooms, assigning lunch breaks, covering hours as needed. Specific Duties & Responsibilities As a...

  • Patient Service Coordinator III

    4 weeks ago

    Lutherville Timonium, United States Johns Hopkins Medicine Full time

    United States, Maryland, Lutherville-Timonium The Patient Service Coordinator III will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter. Offers friendly, courteous assistance to...

  • Patient Service Coordinator III

    1 month ago

    Lutherville-Timonium, Maryland, United States Johns Hopkins Medicine Full time

    Position Summary: The Patient Service Coordinator III will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter Offers friendly, courteous assistance to every patient to ensure that...

  • Patient Liaison

    2 weeks ago

    Lutherville, United States Johns Hopkins Medicine Full time

    At Johns Hopkins Bayview Medical Center we offer an excellent Benefits Package, to include: Affordable healthcare Paid Time Off (PTO) and company paid holidays Tuition Assistance Life and disability insurance Opportunities for career development Employee discount program - travel, tickets, dining and more! Patient Liaison Position Summary: The Patient...

  • Patient Liaison

    3 months ago

    Lutherville, United States Johns Hopkins Medicine Full time

    At Johns Hopkins Bayview Medical Center we offer an excellent Benefits Package, to include: Affordable healthcare Paid Time Off (PTO) and company paid holidays Tuition Assistance Life and disability insurance Opportunities for career development Employee discount program - travel, tickets, dining and more! Patient Liaison Position Summary: The Patient...

  • Patient Service Coordinator

    3 weeks ago

    Lutherville Timonium, United States Johns Hopkins Medicine Full time

    Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee...

  • Patient Service Coordinator

    3 weeks ago

    Lutherville Timonium, United States Johns Hopkins Medical Management Corporation Full time

    Overview: Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary...

  • Ambulatory Care Coordinator

    2 months ago

    Lutherville Timonium, United States Greater Baltimore Medical Center (GBMC) Full time

    The Care Coordinator for Population Health is responsible for ensuring compliance with the quality goals and metrics set forth by the health system and various insurance carriers. This individual will assist in the design and implementation of population health management reports related to monitoring for gaps in care and care coordination activities. The...

  • Patient Service Representative

    2 weeks ago

    Lutherville Timonium, United States Advanced Radiology Services Full time

    Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a...

  • Healthcare Service Coordinator

    4 days ago

    Lutherville-Timonium, Maryland, United States Johns Hopkins University Full time

    Position Overview:The Department of Dermatology, Cosmetic Center is in search of a Healthcare Service Coordinator to provide warm, respectful, and confidential support to each patient, ensuring a positive experience while at Johns Hopkins. This role involves managing the daily clinical operations for a team of healthcare professionals. You will troubleshoot...

Patient Experience Coordinator

2 months ago

Lutherville, United States Johns Hopkins Medicine Full time

At Johns Hopkins we offer an excellent Benefits Package, to include:

  • Affordable healthcare
  • Paid Time Off (PTO) and company paid holidays
  • Tuition Assistance
  • Life and disability insurance
  • Opportunities for career development
  • Employee discount program - travel, tickets, dining and more

About this position:

The Patient Experience and Policy Management Coordinator role will serve as the subject matter expert to the Johns Hopkins Surgery Centers Series (JHSCS) in patient experience improvement strategies. This role will work closely with JHSCS leadership to assist in improvement efforts including, but not limited to, defining and development of appropriate patient and family experience goals and metrics, data capture and analysis. The role is responsible for managing and facilitating the identification, implementation, trending, and ongoing measurement of multiple, complex projects and initiatives. Responsibilities may also include strategic management, performance improvement, and coordination of defined programs and projects. The position will serve as an advocate for patients, family members, and the health care team to enhance communication, as well as manage grievances to ensure efficient and effective resolution as per CMS and TJC regulations. The Patient Experience and Policy Management Coordinator role will also have oversight and development of JHSCS policy management, along with collaboration among multiple JHM policy platforms.

This role will support all JHSCS locations, collaborating with JHSCS leadership. The Patient Experience and Policy Management Coordinator will be expected to provide strategic guidance by:

  • Collaborating to improve patient and family engagement
  • Developing personas and journey maps that help guide a seamless patient experience
  • Collecting, analyzing and graphing data for and providing recommendations to JHSCS leadership
  • Reviewing and understanding OAS-CAHPS patient experience data and use this data to provide in-depth, proactive consultation, coaching to JHSCS leadership
  • Identifying opportunities and develops action plans to improve patient experience process improvements
  • Manages the patient grievance initiative and processes by monitoring and prioritizing patients/families requests, while maintaining role as an advocate for patients/families
  • Coordinates review of patient/family grievances and conducts regular analysis of grievance data to identify areas of opportunities, trends to establish performance improvement strategies
  • Developing and overseeing policy management by adhering to Regulatory requirements
  • Participating and representing JHSCS on JHHS interdisciplinary workgroups related to policy management
  • Implementing strategic priorities by serving as project manager for identified JHSCS initiatives
  • Working with front line staff to improve and implement innovations and enhancements

Work Schedule: Day shift, FT, 40 hrs/wk

Work Location: Lutherville, MD

Patient Experience and Policy Management Coordinator Qualifications:

  • Bachelor’s Degree in nursing. Consideration for other health care related fields such as pharmacy, ETC preferred.
  • Minimum of 5+ years of related experience with a Bachelor’s degree; or 3 years and a Master’s or other advance degree. At least two years of interdisciplinary or interdepartmental program/project management experience.
  • Current registered nurse licensure in the State of Maryland.
  • Comprehensive understanding of data management and data modeling.
  • Knowledge of spreadsheet, database, presentation, and word processing software. Knowledge of HPO policy management a plus.
  • Advanced knowledge of project management.
  • Familiarity with federal, state and local regulations impacting healthcare preferred
  • Change management, process improvement methods (Lean), training development, health care related customer service/patient experience methods and survey methodology. Knowledge of OCAHPS and Press Ganey survey is a plus.
  • Experience in an academic health system preferred.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.