Customer Communications Specialist 2
3 weeks ago
We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signaling and digital mobility solutions. Joining us means joining a truly global community of more than 75,000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
Join us at Alstom, and you’ll be looking at a career-defining role based in Newark.
The Customer Communications Specialist (CCS) is responsible for the real time communication of system operations informaton, primarily during Air Train Irregular Operations. Information such as train direction, delay time thresholds, and alternate transportation options will be relayed via phone, radio and intercom systems. Receiving this information will be the traveling public, Customer Care Representitives, airport operations staff, Port Authority management, Police, Fire, Rescue personal and Alstom staff.
Main Responsibilities include:
- Passenger / CCS Communications – Initiates communication to the traveling public during Irregular Operations in a near real time manner. Using the information that is presented on the Central Control screens as well as listening to the on-going recovery operations managed by the Duty Foreman, the CCS will ensure that all affected parties remain informed with real time information providing them with information that can be used to support their travel needs. This information will be relayed to passengers both on trains as well as waiting at affected stations.
- Documentation Administration – Supports various non-technical jobs including asset review at the various Switch Operating Platforms, APM rooms and company vehicles. May also be requested to review video tapes which are used to determine track integrity looking for obvious signs of damage such as broken / missing covers (Dog Houses) and signs of recent arch flash (black and/or discolored equipment). May also be used to perform initial system availability reviews using information provided by the Newark Availability Reporting Tool (NART) system.
- Communication Equipment, Operational Verification – To cover first and second shift seven days per week, there will be more than one CCS at the site most days of the week. During this redundant time, CCSs will work with each other to ensure that the communication equipment they use is operationally ready. This includes daily sound checks of the train cars, stations, and Emergency-Call systems. The CCS will work in conjunction with existing Preventative Maintenance actions performed by Maintenance and Operations team members.
KNOWLEDGE AND EXPERIENCE
- Proactive communicator
- Must react to situations by instinct, can not hesitate when information is needed by the public immediately following event
- Works well with maintenance and operations staff, understanding the hierarchy of the organization
- Self-starter capable of anticipating customer and company needs
We thank all applicants for their interest; however, only those under consideration will be contacted.
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
We thank all applicants for their interest; however, only those under consideration will be contacted.
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
Alstom is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.
-
Customer Communications Specialist 2
1 month ago
Newark, United States Alstom Full timeWe create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signaling and digital mobility solutions. Joining us means joining a truly global community of more than 75,000...
-
IT Support Specialist Level 2
3 days ago
Newark, United States AVASO Technology Solutions Full timePosition: -IT Support Specialist Level 2Employment Type: - Full Time EmploymentRole: - OnsiteLocation:- Newark, Delaware, United StatesJob DescriptionThe IT Support Specialist Level 2 - Desktop Technician will provide day to day local\Onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve...
-
IT Support Specialist Level 2
16 hours ago
Newark, United States AVASO Technology Solutions Full timePosition: -IT Support Specialist Level 2 Employment Type: - Full Time Employment Role: - Onsite Location:- Newark, Delaware, United States Job Description The IT Support Specialist Level 2 Desktop Technician will provide day to day localOnsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve...
-
IT Support Specialist Level 2
5 days ago
Newark, United States AVASO Technology Solutions Full timePosition: -IT Support Specialist Level 2Employment Type: - Full Time EmploymentRole: - OnsiteLocation:- Newark, Delaware, United StatesJob DescriptionThe IT Support Specialist Level 2 – Desktop Technician will provide day to day local\Onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve...
-
Customer Solutions Specialist
7 days ago
Newark, United States Ursa Innovations Full timeDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions, then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to join our diverse team of professionals. Our company acts as a vehicle for...
-
Newark, United States HIGH BRIDGE CONSULTING LLC Full timeOur Client a Tech Giant in the publishing space is looking for an experienced **Partner Support Specialist in the Newark, NJ office** **Job Overview**: The Partner Support Specialist will play a crucial role in providing tier 1 and tier 2 support to users of our Earning Statements Portal (ESP) across Global client's marketplaces. This position requires a...
-
Newark, United States Highbridge Consulting LLC Full timeOur Client a Tech Giant in the publishing space is looking for an experienced Partner Support Specialist in the Newark, NJ office Job Overview: The Partner Support Specialist will play a crucial role in providing tier 1 and tier 2 support to users of our Earning Statements Portal (ESP) across Global client's marketplaces. This position requires a blend of...
-
Customer Support Specialist Entertaiment background
2 months ago
Newark, United States HIGH BRIDGE CONSULTING LLC Full timeJob DescriptionJob DescriptionOur Client a Tech Giant in the publishing space is looking for an experienced Partner Support Specialist in the Newark, NJ officeJob Overview:The Partner Support Specialist will play a crucial role in providing tier 1 and tier 2 support to users of our Earning Statements Portal (ESP) across Global client's marketplaces. This...
-
Customer Relations Specialist
4 weeks ago
Newark, United States Horizon Services Full timeAbout the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns.Responsibilities:Confer with customers by telephone or in person to provide information about products and services, cancel accounts, or obtain details of complaintsCheck to ensure that appropriate changes were made to resolve customers'...
-
Customer Support Specialist
1 week ago
Newark, United States HERTRICH Family of Automobile Dealerships Full time**Customer Support Specialist - Full Time Automotive Dealership Cashier / Receptionist with Opportunity for Growth** Hertrich Family of Automobile Dealerships seeks a** Full **Time Customer Support Specialist/ Receptionist** to enhance our growing business! - **Do you enjoy working with customers?**: - **Do you thrive in a fast-paced environment where you...
-
Customer Relations Specialist
4 weeks ago
Newark, United States Horizon Services Full timeAbout the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns. Responsibilities: Confer with customers by telephone or in person to provide information about products and services, cancel accounts, or obtain details of complaints Check to ensure that appropriate changes were made to resolve customers'...
-
Customer Relations Specialist
2 months ago
Newark, United States Horizon Services Full timeJob DescriptionJob DescriptionAbout the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns.Responsibilities:Confer with customers by telephone or in person to provide information about products and services, cancel accounts, or obtain details of complaintsCheck to ensure that appropriate changes were made...
-
Customer Relations Specialist
3 weeks ago
Newark, United States Horizon Services Full timeJob DescriptionJob DescriptionAbout the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns.Responsibilities:Confer with customers by telephone or in person to provide information about products and services, cancel accounts, or obtain details of complaintsCheck to ensure that appropriate changes were made...
-
Customer Relations Specialist
2 days ago
Newark, United States Horizon Services Full timeJob DescriptionJob DescriptionHorizon Services, the area's largest HVAC, Plumbing, and Electrical company is searching for a dynamic Customer Relations Specialist to handle customer concerns.RESPONSIBILITIES:Confer with customers by phone, email, or in person to provide information about products and services, cancel accounts, or obtain details of...
-
Remote Customer Service Specialist
1 month ago
Newark, United States Conserve Development Full timeWe are seeking a Customer Service Specialist to join our team! In this role, you will be responsible for providing exceptional customer service to our valued clients. Your goal will be to ensure customer satisfaction and enhance the overall customer experience. **Responsibilities**: - Provide outstanding customer service and support in a timely manner -...
-
Customer Support Specialist
2 weeks ago
Newark, United States HERTRICH Family of Automobile Dealerships Full time**Customer Support Specialist - Part Time Automotive Dealership Cashier / Receptionist with Opportunity for Growth** Hertrich Family of Automobile Dealerships seeks a** Part **Time Customer Support Specialist/ Receptionist** to enhance our growing business! - **Do you enjoy working with customers?**: - **Do you thrive in a fast-paced environment where you...
-
Customer Support Specialist
5 days ago
Newark, United States HERTRICH Family of Automobile Dealerships Full time**Customer Support Specialist - Part Time Automotive Dealership Cashier / Receptionist with Opportunity for Growth** Hertrich Family of Automobile Dealerships seeks a** Part **Time Customer Support Specialist/ Receptionist** to enhance our growing business! - **Do you enjoy working with customers?**: - **Do you thrive in a fast-paced environment where you...
-
Communications Specialist Iii
2 weeks ago
Newark, United States Rutgers University Full time**Position Details**: - Position Information**Recruitment/Posting Title** - Communications Specialist III**Job Category** - Staff & Executive - Healthcare - Administrative Services**Department** - NJMS-Psychiatry**Overview** - New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating...
-
Customer Service Specialist
4 days ago
Newark, United States Christiana Care Health Systems Full timeWe are recruiting for a full time Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on stated needs of the caller. **The ChristianaCare Way!** When you become an employee at ChristianaCare, you are joining a healthcare organization that was named Forbes 5th...
-
Communications Specialist
4 weeks ago
Newark, United States Source One Technical Solutions Full timeSource One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a utilities company in Newark and Edison NJ. Title" Communications Consultant Location: Newark and Edison, NJ w2 Pay Rate Range: $40-$50/hr Contract Duration: 12 months with potential extensionThis position...
