Customer Support Specialist Entertaiment Background

1 week ago

Newark, United States HIGH BRIDGE CONSULTING LLC Full time

Our Client a Tech Giant in the publishing space is looking for an experienced **Partner Support Specialist in the Newark, NJ office**

**Job Overview**:
The Partner Support Specialist will play a crucial role in providing tier 1 and tier 2 support to users of our Earning Statements Portal (ESP) across Global client's marketplaces. This position requires a blend of technical proficiency, strong communication skills, proactive problem-solving abilities, and a commitment to delivering exceptional customer support. This will be a hybrid role aligning with team support.

**Key Responsibilities**:

- **Tier 1 Reactive Support**:
Address basic inquiries received via Accounting/Royalties shared mailboxes using standardized blurbs.
- ** Tier 2 Reactive Support**:
Utilize internal platforms to deep dive into technical issues and provide customized assistance to ESP users.

Escalate technical issues to client's FinTech stakeholders via SIM ticketing and financial errors/non-English inquiries to the appropriate Royalties stakeholders.

Track and resolve escalation tickets in a timely manner and provide updates to partners regarding longer resolution times.

Conduct custom troubleshooting, including screen share walkthroughs and phone support as needed.
- ** Proactive Support**:
Reach out to partners who have not yet signed into ESP and offer onboarding assistance.

Collaborate with global royalty members to identify ESP pain points and provide feedback for product development/enhancements.

Adapt internal updates and communications from Product and FinTech into reactive response blurbs for new development rollouts and Client issues.

Maintain global ESP support metrics/data and suggest improvements to enhance the ESP experience.

Establish SOPs for newly discovered recurring issues and collaborate with global Royalties teammates and other departments to escalate and resolve issues promptly.

Provide speedy responses to basic ESP/statement inquiries and contribute to enhancing client's reputation as a reliable business partner.
- ** Tracking**

For all Reactive and Proactive requests, maintain metrics around supplier name, contact date/time, issue encountered, resolution date/time, etc.

Using gathered metrics, suggest improvements to enhance the ESP experience.

Prepare regular reports status of ESP login rate and issues encountered.

**Qualifications**:

- Previous experience in technical support or customer service roles, preferably within the digital publishing or entertainment industry.
- Proficiency in Microsoft Excel and data management.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving skills, attention to detail, and a proactive mindset towards customer support.
- Multi-lingual preferred.
- Familiarity with data analysis preferred.

  • Customer Support Specialist Entertaiment background

    2 months ago

    Newark, United States HIGH BRIDGE CONSULTING LLC Full time

    Job DescriptionJob DescriptionOur Client a Tech Giant in the publishing space is looking for an experienced Partner Support Specialist in the Newark, NJ officeJob Overview:The Partner Support Specialist will play a crucial role in providing tier 1 and tier 2 support to users of our Earning Statements Portal (ESP) across Global client's marketplaces. This...

  • Customer Support Specialist

    2 weeks ago

    Newark, United States HERTRICH Family of Automobile Dealerships Full time

    **Customer Support Specialist - Full Time Automotive Dealership Cashier / Receptionist with Opportunity for Growth** Hertrich Family of Automobile Dealerships seeks a** Full **Time Customer Support Specialist/ Receptionist** to enhance our growing business! - **Do you enjoy working with customers?**: - **Do you thrive in a fast-paced environment where you...

  • Customer Support Specialist

    2 weeks ago

    Newark, United States HERTRICH Family of Automobile Dealerships Full time

    **Customer Support Specialist - Part Time Automotive Dealership Cashier / Receptionist with Opportunity for Growth** Hertrich Family of Automobile Dealerships seeks a** Part **Time Customer Support Specialist/ Receptionist** to enhance our growing business! - **Do you enjoy working with customers?**: - **Do you thrive in a fast-paced environment where you...

  • Customer Support Specialist

    1 week ago

    Newark, United States HERTRICH Family of Automobile Dealerships Full time

    **Customer Support Specialist - Part Time Automotive Dealership Cashier / Receptionist with Opportunity for Growth** Hertrich Family of Automobile Dealerships seeks a** Part **Time Customer Support Specialist/ Receptionist** to enhance our growing business! - **Do you enjoy working with customers?**: - **Do you thrive in a fast-paced environment where you...

  • Support Specialist

    2 months ago

    Newark, United States Michaels Stores Full time

    Support Specialist page is loaded **Support Specialist** **Support Specialist** locationsSecaucus-400 Mill Creek Dr time typePart time posted onPosted Yesterday job requisition idR00131336 Store - NWK-SECAUCUS, NJ**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the...

  • Support Specialist

    3 weeks ago

    Newark, United States Michaels Stores Full time

    Support Specialist page is loaded **Support Specialist** **Support Specialist** locationsSecaucus-400 Mill Creek Dr time typePart time posted onPosted Yesterday job requisition idR00131336 Store - NWK-SECAUCUS, NJ**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the...

  • Supportive Service Specialist

    2 weeks ago

    Newark, United States Ymca Of Newark Full time

    POSITION SUMMARY:The YMCA of Newark and Vicinity is looking for Full Time Supportive Service Specialists responsible for aiding both the individuals and the families residing in the Housing and Social Responsibility programs concerning different aspects of their social functioning that adversely affect their lives, all in accordance with the department...

  • Business Support Specialist

    6 days ago

    Newark, United States PSEG Full time

    **Requisition**: 78656 **PSEG Company**: Public Service Electric & Gas Co. **Salary Range**: $ 75,000 - $ 118,700 **Incentive**: PIP 10% **Work Location Category**: Hybrid PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work...

  • Customer Solutions Specialist

    1 week ago

    Newark, United States Ursa Innovations Full time

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions, then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to join our diverse team of professionals. Our company acts as a vehicle for...

  • Customer Support Specialist

    4 weeks ago

    Newark, United States HERTRICH Family of Automobile Dealerships Full time

    Job DescriptionJob DescriptionCustomer Support Specialist - Full Time Automotive Dealership Cashier / Receptionist with Opportunity for GrowthHertrich Family of Automobile Dealerships seeks a Full Time Customer Support Specialist/ Receptionist to enhance our growing business!- Do you enjoy working with customers?- Do you thrive in a fast-paced environment...

  • Customer Support Specialist

    3 weeks ago

    Newark, United States HERTRICH Family of Automobile Dealerships Full time

    Job DescriptionJob DescriptionCustomer Support Specialist - Part Time Automotive Dealership Cashier / Receptionist with Opportunity for GrowthHertrich Family of Automobile Dealerships seeks a Part Time Customer Support Specialist/ Receptionist to enhance our growing business!- Do you enjoy working with customers?- Do you thrive in a fast-paced environment...

  • Customer Support Specialist

    4 weeks ago

    Newark, United States HERTRICH Family of Automobile Dealerships Full time

    Job DescriptionJob DescriptionCustomer Support Specialist - Part Time Automotive Dealership Cashier / Receptionist with Opportunity for GrowthHertrich Family of Automobile Dealerships seeks a Part Time Customer Support Specialist/ Receptionist to enhance our growing business!- Do you enjoy working with customers?- Do you thrive in a fast-paced environment...

  • Technical Support Specialist I

    1 week ago

    Newark, United States Greenwing Technology Full time

    We are looking for a passionate technical support specialist with customer-facing experience who loves solving problems and helping our customers be successful in their eProcurement and punchout implementation. This position is for someone who is technical, but also wants to stay close to customers at a fast-moving, very niche company. The main...

  • Business Support Specialist

    7 days ago

    Newark, New Jersey, United States Source One Technical Solutions Full time

    Source One Technical Solutions is seeking a Business Support Specialist with SAP and PowerBI skills to support energy efficiency programs with a major utilities company hybrid (mostly remote/1day in office) to Newark, NJ.No available sponsorships or C2C.Job Title Business Support Specialist (Contractor)The contract duration is 7-12 months with a likely...

  • Client Support Specialist

    2 weeks ago

    Newark, United States United Debt Settlement, LLC Full time

    Mission Statement United Settlement is a company committed to guiding individuals and small businesses who need it most. Having reached our five-year mark, we are on the verge of another expansion. High performance is important to us, so we invest time in our success and execute a vision that we aim to accomplish in the upcoming years. We believe that...

  • Program Support Specialist

    2 weeks ago

    Newark, United States ETM Full time

    **Program Support Specialist** **Engineering | Newark, CA | Full Time** Job Description ****Program Support Specialist**** ETM Electromatic is hiring a **Program Support Specialist** to assist Program Managers with their project work. This position will give you the opportunity to immerse yourself in the process of project management, taking on a variety of...

  • Supportive Service Specialist

    1 month ago

    Newark, United States YMCA of NEWARK Full time

    POSITION SUMMARY: The YMCA of Newark and Vicinity is looking for Full Time Supportive Service Specialists responsible for aiding both the individuals and the families residing in the Housing and Social Responsibility programs concerning different aspects of their social functioning that adversely affect their lives, all in accordance with the department...

  • Supportive Service Specialist

    3 weeks ago

    Newark, United States YMCA of NEWARK Full time

    POSITION SUMMARY: The YMCA of Newark and Vicinity is looking for Full Time Supportive Service Specialists responsible for aiding both the individuals and the families residing in the Housing and Social Responsibility programs concerning different aspects of their social functioning that adversely affect their lives, all in accordance with the department...

  • Supportive Service Specialist

    3 weeks ago

    Newark, United States YMCA of NEWARK Full time

    POSITION SUMMARY: The YMCA of Newark and Vicinity is looking for Full Time Supportive Service Specialists responsible for aiding both the individuals and the families residing in the Housing and Social Responsibility programs concerning different aspects of their social functioning that adversely affect their lives, all in accordance with the department...

  • Supportive Service Specialist

    3 weeks ago

    Newark, United States YMCA of NEWARK Full time

    POSITION SUMMARY: The YMCA of Newark and Vicinity is looking for Full Time Supportive Service Specialists responsible for aiding both the individuals and the families residing in the Housing and Social Responsibility programs concerning different aspects of their social functioning that adversely affect their lives, all in accordance with the department...