Technical Support Representative
Found in: beBee S US - 1 week ago
Summary:
The Technical Support Representative interacts with Brivo’s customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, account and application, and third-party products support.
This is a US based remote position and the shift will be 2:00am - 11:00am EST.
Responsibilities:
- Serve as a customer advocate and interact with internal teams to solve issues
- Inform customers of critical issues and system updates
- Work with product and engineering teams to share customer needs for additions and/or enhancements to product and/or service
- Record customer interactions and resolutions in case management system
Qualifications:
- 3+ years of experience in technical support call center supporting hardware/firmware and UI applications
- Physical Access Control Systems (PACS) installation or maintenance highly preferred
- Posses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices
- Previous call center experience in technical environment required
- Interest in cloud technology, SaaS, IoT
- Passionate for delivering exceptional service
- Ability to thrive in a team environment
- Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up
- Strong verbal and written communication skills
- Formal technical (IT or Electronic Security) certifications or training preferred
- CEU Qualified Certifications in electronic security a plus
- CSEIP certification a plus
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Technical Support Representative
Found in: beBee jobs US - 1 week ago
Bethesda, Maryland, United States Brivo Full timeSummary:The Technical Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, account and application, and third-party products support.This is a US based remote position and the shift will be 2:00am - 11:00am EST.Responsibilities:Serve as a customer advocate...
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