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Housekeeping Supervisor

2 months ago

Lexington, United States Origin Hotel Lexington Full time
A modern, yet cozy boutique hotel located in the Summit at Fritz Farm, the Origin Hotel offers competitive compensation, flexible work hours, and several other incredible benefits. There are always opportunities to grow within our brand - come join our team 

The Housekeeping Supervisor works closely with the Executive Housekeeping Manager to oversees the daily operations of the housekeeping staff, promoting quality service to achieve guest satisfaction. Previous housekeeping supervision or management is required. Competitive compensation + bonus opportunities. 

Duties include but are not limited to:

  • Manage the housekeeping teammates, motivate through training, development, empowerment and coaching
  • Manage and inspect the daily cleaning of all guest rooms, public spaces, and other designated areas
  • Achieve a high level of cleanliness and guest satisfaction
  • Monitor and report on expenses in an effort to control cost while ensuring adequate staff and supplies are on hand to provide top quality service
  • Respond to guest requests, concerns and problems to ensure guest satisfaction
  • Work with the front desk staff to resolve guest issues as they may arise
  • Refer and follow up on maintenance issues with Engineering team to protect hotel assets and to ensure a safe and accident-free environment for teammates and guests
  • Monitor performance of room inspectors to ensure rooms are being cleaned and inspected to company standards
  • Communicate with all departments throughout the property

Qualifications:

  • Demonstrated supervision/management experience
  • Must have a flexible schedule - willing to open, close, or work any shift during special events and holidays
  • Must pass a background check

Experience:

  • Minimum 4 years housekeeping experience required, supervisory experience preferred 

Source: Hospitality Online