Lead Content Designer

3 weeks ago

Brooklyn, United States JPMorgan Chase Full time
Our Design and Customer Experience (DCE) organization is looking for a Lead Content Designer who will create content, design journeys and deliver experiences for our customers that are simple and secure.

You are a creative, empathetic and resourceful Content Designer who will help shape our web and mobile experiences for Chase Consumer Bank. You'll partner with product, design, research and technology to build human-centered experiences that educate and inspire our consumer banking customers. As a member of our Design and Customer Experience team, you'll design products across each step of product creation, from ideation to launch and beyond.

As a Lead Content Designer, you'll provide content support to make sure projects meet business goals and deadlines.

Job Responsibilities

  • Develop content, shape design strategy and advocate for the customer in partnership with Experience Design, Research, Product Management and Engineers across Connected Commerce
  • Execute and deliver content solutions that follow best practices and fulfill project requirements (business goals, customer goals, controls, deadlines, and quality)
  • Ideate, discover, prototype, build and iterate to validate customer problems and deliver customer-centric solutions
  • Participate in customer research to understand customer needs and behaviors to see how your solutions work for users, with the support and guidance of Experience Researchers
  • Identify and incorporate different kinds of data (research findings, analytics) into content strategy
  • Deliver content components (UI language, product education, etc.) and lead content governance and approvals process
  • Present work, articulate strategy and impact of content decisions to senior leadership
  • Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)


Required Qualifications, Capabilities and Skills

  • Bachelor's Degree
  • Comfortable and confident when presenting work to cross-functional Directors
  • Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
  • Prior work involves collaboration within design teams (including Product Designers, UX Researchers, and other Content Designers) and cross-functionally with Product Managers, Marketing and Software Engineers
  • Advanced skills in UX Writing and Information Architecture; Intermediate ability in adjacent skills such as Service Design, User Research, Interaction Design, and Visual/UI Design
  • Thorough knowledge of English language, grammar, spelling, punctuation, and usage
  • Extensive experience working with brand and copy standards, including style, voice and tone
  • Comfort with the organizational navigation required for content compliance, including legal and accessibility reviews


Preferred Qualifications, Capabilities and Skills

  • Advocate for Accessibility Guidelines and Inclusive Design practices
  • Has led content work on successful digital products, demonstrating user- and human-centered design approaches
  • Prior work shows how you used an understanding of business value and product strategy to lead to successful design outcomes
  • Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews


About us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veteran

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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