Control Manager, Issue Management

4 weeks ago

Plano, United States JPMorgan Chase Full time
Job Description:

The Client Onboarding & Documentation (CO&D) organization is seeking a highly talented Executive Director to lead one of the Functional arms of the CO&D Global Controls Team. The Executive Director will lead the Issue Management and Advisory team reporting to the Controls Pillars lead. The CO&D Global Controls Team is focused on ensuring a robust control environment for Wholesale Know Your Customer (KYC) Operations and Digital Document Services (DDS) teams through the proactive identification and timely remediation of risk. This is an excellent opportunity for a self motivated executive who enjoys solving complex problems and delivering creative solutions.

Job Responsibilities:

  • Work closely with management and business to opine on emerging risks and controls necessary to mitigate operational risks
  • Manage a portfolio of Issue management and advisory from control standpoint
  • Use data analysis and tools in root cause analysis of operational errors and control breaks to create a systematic approach
  • Partner with Operations on the sustainable implementation of operational changes
  • Provide guidance and advisory role on the risks and required controls needed to support large scale "Change" initiatives including Business Integrations
  • Guide the team on data driven approach for business analysis, issue dimensions, change testing as applicable
  • Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk practices
  • Interface with senior management, managing directors and represent the team in various governance meetings
  • Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
  • Advise on and continually reassess key risks and appropriateness of controls to ensure timely identification of significant risks and issues to support an evolving business & regulatory environment
  • Ensure operational practices are following relevant risk standards, policies, and regulations to maintain an effective control environment


Required Qualifications, Capabilities, and Skills:

  • 10+ years of Anti-Money Laundering/Know Your Customer (AML/KYC)
  • Strong leadership, drive to change and lead digital agenda to drive strategy and solutions for problem-solving, analytical, team building
  • Must be highly disciplined, a self-starter, and can execute in a fast-paced, results-driven environment
  • Ability to drive a culture of risk awareness and proactive risk identification and assessment
  • Excellent written and verbal communication skills


Preferred Qualifications, Capabilities, and Skills:

  • Compliance, Audit, Risk, or Operations management experience


About us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veteran

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

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