Department Manager- Bal Harbour

3 months ago

Miami, United States Burberry Full time

INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.
RESPONSIBILITIES
Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category
Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
Drive partnership on the selling floor between sales associates, specialists, stock and operations team
Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
Lead the integration of new joiners to the business
Lead by example by delivering the Burberry Experience to customers when necessary
Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
Resolve difficult customer issues and escalate to management when necessary.
In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
Create and maintain an open, positive and harmonious work environment
Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
Additional duties as required.
PERSONAL PROFILE
Advanced knowledge of POS system
Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
Able to use a fluent and professional dialogue with clients and staffs
Previous experience with Apple mobile devices and comfortable with the use of digital tools
1-2 years previous supervisory or management experience in retail sales
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
 
Posting Notes: USA || Florida (US-FL) || Miami || RETAIL OFFLINE || MAINLINE || n/a ||

  • Assistant Store Manager, Bal Harbour

    4 days ago

    Miami, United States Zimmermann Full time

    An opportunity exists for an outstanding Assistant Manager to join our Bal Harbour team. The Assistant Manager will aid the Store Manager and Associate Store Manager in the day to day operational responsibilities. They are accountable for maximizing sales, by striving to be the best at providing excellence in customer service, visual presentation and...

  • Assistant Manager, Bal Harbour Shops

    1 week ago

    miami, United States Veronica Beard Full time

    The Assistant Manager is responsible for assisting the Store Manager in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the company visual and operational standards. The Assistant Manager assumes responsibility for the operations of a store as “Manager-on-Duty” in the absence of...

  • Assistant Manager, Bal Harbour Shops

    1 week ago

    miami, United States Veronica Beard Full time

    The Assistant Manager is responsible for assisting the Store Manager in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the company visual and operational standards. The Assistant Manager assumes responsibility for the operations of a store as “Manager-on-Duty” in the absence of...

  • Busser

    4 weeks ago

    Miami Beach, United States Aba Miami- Bal Harbour Full time $15 - $20

    Job DescriptionJob DescriptionWe’re hiring people to join our team as BUSSERS!  A Few of Our Busser Benefits:Restaurant DiscountsEmployee Assistance Program - Focusing on a Commitment to Mental Health & WellnessPaid Vacation for Qualifying EmployeesBlue Cross Blue Shield Medical InsuranceDental & Vision InsuranceLife, Accident Protection & Critical...

  • Seasonal Sales Support | Bal Harbour Shops

    1 month ago

    Miami, United States David Yurman Full time

    OverviewThe Bal Harbour Seasonal Operations Support provides administrative and logistical support for the Retail Store Operations Staff.ResponsibilitiesEnters sales at POS.Answers and properly directs all incoming calls.Assists on the sales floor when all tasks are completed or when necessary in order to satisfy clients’ needs.Maintains consistent visual...

  • Seasonal Sales Support | Bal Harbour Shops

    1 month ago

    Miami, United States David Yurman Full time

    OverviewThe Bal Harbour Seasonal Operations Support provides administrative and logistical support for the Retail Store Operations Staff.ResponsibilitiesEnters sales at POS.Answers and properly directs all incoming calls.Assists on the sales floor when all tasks are completed or when necessary in order to satisfy clients’ needs.Maintains consistent visual...

  • Runner

    4 weeks ago

    Miami Beach, United States Aba Miami- Bal Harbour Full time $12 - $15

    Job DescriptionJob DescriptionWe’re hiring people to join our team as RUNNERS!A Few of Our Runner Benefits:Restaurant DiscountsEmployee Assistance Program - Focusing on a Commitment to Mental Health & WellnessPaid Vacation for Qualifying EmployeesBlue Cross Blue Shield Medical InsuranceDental & Vision InsuranceLife, Accident Protection & Critical Illness...

  • Host

    2 months ago

    Miami Beach, United States Aba Miami- Bal Harbour Full time

    Job DescriptionJob DescriptionWe’re hiring people to join our team as HOST STAFF!  A Few of Our Host Benefits:Restaurant DiscountsEmployee Assistance Program - Focusing on a Commitment to Mental Health & WellnessPaid Vacation for Qualifying EmployeesBlue Cross Blue Shield Medical InsuranceDental & Vision InsuranceLife, Accident Protection & Critical...

  • Client Advisor

    2 weeks ago

    Miami, United States Valentino Full time

    WHY WORK FOR VALENTINO A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.  WHAT WE BELIEVE IN Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each...

  • Client Advisor- Bal Harbour Saks Handbag

    3 weeks ago

    Miami Beach, United States Valentino Full time

    WHY WORK FOR VALENTINO A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. WHAT WE BELIEVE IN Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each...

  • (Retail) Sales Associate

    2 months ago

    Miami, United States Fourmarketing Full time

    ** (Retail) Sales Associate Bal Harbour, Miami** Posted by Region International Advertised Salary Depending on Experience Application Deadline Wednesday, March 9, 2022 Job Summary Founded in 1994 deep in London Sohos underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being...

  • Client Advisor, Bal Harbour, Miami

    2 months ago

    Miami, United States Zimmermann Full time

    ZIMMERMANN is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, EU, UK the USA and a successful online...

  • Client Advisor, Bal Harbour, Miami

    2 months ago

    Miami, United States Zimmermann Full time

    ZIMMERMANN is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, EU, UK the USA and a successful online...

  • Fashion Advisror, Fragrance

    1 month ago

    Miami Beach, United States Chanel Full time

    Fashion Advisor, Fragrance & Beauty, Bal Harbour At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the...

  • Managing Director

    2 months ago

    Miami, United States Upward On Full time

    Job DescriptionJob DescriptionAbout the OpportunityThis is an opportunity for a Managing Director to join one of the fastest-growing companies in the country. The Managing Director will be responsible for managing, identifying, sourcing, soliciting, interviewing, and onboarding top brokerage talent. The role is based in Bal Harbour, Miami. The ideal...

  • Assistant Manager, Bal Harbour Shops

    15 hours ago

    Miami, United States Veronica Beard Full time

    Job Summary:The Assistant Manager is a key member of the retail team at Veronica Beard, responsible for assisting the Store Manager in maximizing sales, providing an exceptional shopping experience for customers, and managing the store in accordance with the company's visual and operational standards.Responsibilities:Sales Leadership:Assumes Manager's role...

  • Experienced Service Bartender Wanted

    2 weeks ago

    Miami Beach, Florida, United States Hillstone Restaurant Group Full time

    Company OverviewPosition OverviewHillstone Restaurant Group in Bal Harbour is currently in search of a Service Bartender to enhance our outstanding team.We are looking for enthusiastic, sociable, and highly driven individuals who can excel in a lively, collaborative dining atmosphere.Service Bartender roles are open. No prior experience is necessary;...

  • Bartender for Service Excellence

    2 weeks ago

    Miami Beach, Florida, United States Hillstone Restaurant Group Full time

    Company OverviewPosition OverviewHillstone Restaurant Group in Bal Harbour is actively seeking a Service Bartender to enhance our outstanding team.We are looking for enthusiastic, friendly, and highly motivated individuals who excel in a vibrant, team-oriented dining atmosphere.Service Bartender roles are currently open. No prior experience is necessary;...

  • Stock Associate Prada Bal Harbour

    3 months ago

    Miami, United States Prada Group Full time

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked...

  • P/T Field Contractor

    3 months ago

    Miami, United States Access NurseCare, Inc. Full time

    Job DescriptionJob DescriptionSalary: Access Nursecare, Inc. is a Medicare Certified Home Health Agency that operates in Miami-Dade County. We are currently looking to contract with a LCSW that is passionate and dedicated to making a positive difference in the lives of clients grappling with various types of  health challenges in the Bal Harbour, Aventura,...