FLEX Manager
3 weeks ago
Job Number 24079660
Job Category Administrative
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
This is a temporary position.
JOB SUMMARY
As a member of the Infrastructure & Delivery Shared Services organization this position will be responsible in implementing and managing problem management strategies to identify, diagnose, and resolve IT incidents and prevent their recurrence. The Manager will partner with Product, infrastructure, engineering, vendors, and Support teams to continuously measure and improve services, process, and support. You will play a key role in ensuring the smooth operation of our IT infrastructure and minimizing the impact of disruptions on business operations. This is a technical manager role that will require collaboration with multiple Global Technology teams.
CANDIDATE PROFILE
Education and Experience
Required:
3+ years of experience in Information Technology (IT) and/or analytics role
2+ years of experience in IT service management, with a proven track record using ITIL principles.
Strong communication and interpersonal skills.
Experience executing strategic service management plans or initiatives
Undergraduate degree or equivalent experience/certification
Preferred Qualifications:
In-depth knowledge of ITIL frameworks, including Problem Management, Incident Management, and Change Management.
ITIL v3/v4 Certification
Experience understanding infrastructure and operations data
Strong analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions.
Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
Strong process management, negotiating, influencing, and problem resolution skills.
Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
Ability to accomplish results through others, particularly by establishing relationships, effective controls and partnering in a managed service environment.
Experience with ServiceNow and ITSM platforms
CORE WORK ACTIVITIES
Execute and manage the IT problem management program aligned with ITIL best practices Analyze incident trends to identify root causes and implement preventive measures to reduce future occurrences.
Lead a team of problem managers and analysts in identifying, investigating, and resolving complex IT incidents.
Develop, implement, and track KPIs and success measurements
Collaborate with other IT teams, including Incident Management, Change Management, and Release Management, to ensure a coordinated approach to IT service management.
Supports governance of program business rhythms, and provides regular progress reporting
Lead development of support process design
Thinks creatively, systemically, holistically, and practically to develop, execute and implement new project plans.
Stay up-to-date on the latest IT trends and best practices for service management and ITIL disciplines.
Communicate effectively with stakeholders at all levels, including upper management, IT staff, and business units.
Additional Responsibilities
Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
Attends and participates in all relevant meetings.
Presents ideas, expectations, and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Maintains positive working relations with internal customers and department managers.
Manages time effectively and conducts activities in an organized manner.
Performs other reasonable duties as assigned by manager.
Salary Range: $62 to $64 per hour.
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 1 day after the date of this posting, 5/6/2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
FLEX Manager
4 weeks ago
Phoenix, Arizona, United States Marriott Full timeJob Number Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementThis is a temporary position.JOB SUMMARYAs a member of the Infrastructure & Delivery Shared Services organization this position will be responsible in...
-
Conversion Flex Crew
4 weeks ago
Phoenix, United States Phoenix Suns, Phoenix Mercury, and Footprint Center Full time**CONVERSION FLEX CREW**: **Facility Operations**: **Footprint Center**: **Phoenix, Arizona**: **Job Summary**: Player 15 Group includes several companies and many different departments that support the Phoenix Suns, Phoenix Mercury and Footprint Center. Would you like to win championships and create sustained success? Player 15 Group is looking for...
-
Flex Unarmed Security Officer
3 days ago
Phoenix, United States Anderson Security Agency Full time**Flex Unarmed Security Officer - $18.50 - $20.50/hr. - Phoenix, AZ** **Schedule**:Full-Time, Part-Time, Seasonal, or Flexible - All Shifts Available! **Compensation**:$18.50 - $20.50 / hour + Benefits and Incentives! **Location**: Phoenix, AZ **Employee Benefits**: - **Guard Card Training and Renewal Assistance**: - **FREE CPR/AED/First Aid...
-
Security Operations Manager
21 hours ago
Phoenix, United States Advanced Professional Security Full timeKey Responsibilities 1. Staff Management - Supervise and manage security guard staff, ensuring compliance with company policies and procedures. - Facilitate hiring processes for new guards, ensuring open availability for all shifts. - Maintain staffing levels to ensure coverage of all posts using flex guard staff as needed. - Manage and approve time cards...
-
Security Guard Operations Manager- Arizona
3 hours ago
Phoenix, United States Advanced Professional Security Full timeAre you an experienced security professional looking for a new challenge in the dynamic landscape of Arizona? Look no further! Advanced Professional Security is expanding into the Valley and seeking a passionate, high-energy Security Manager to lead our team to success. As a newcomer to the Valley, we bring with us a wealth of experience and a commitment to...
-
Commissary Shift Manager
5 days ago
Phoenix, United States HMSHost at Phoenix Sky Harbor International Airport Full timeWith a career at HMSHost, you really benefit! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits 401(k) retirement plan with company match Company paid life insurance Tuition reimbursement Employee assistance program Training and exciting career growth...
-
Design Manager
1 week ago
Phoenix, United States Gensler Full timeYour Role Gensler is one of the world’s leading architecture, design and planning firms, with staff in locations around the world. Our work reflects an enduring commitment to sustainability and the belief that design is one of the most powerful strategic tools for securing a lasting competitive advantage. At Gensler, you will join a highly creative,...
-
Warehouse Manager
4 days ago
Phoenix, United States HMSHost at Phoenix Sky Harbor International Airport Full timeWith a career at HMSHost, you really benefit! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits 401(k) retirement plan with company match Company paid life insurance Tuition reimbursement Employee assistance program Training and exciting career growth...
-
Development Manager
21 hours ago
Phoenix, United States Japanese Friendship Garden of Phoenix Full time**Position Overview** The Japanese Friendship Garden of Phoenix - RoHoEn - is an authentic 3.5 acre Japanese stroll garden with a tea garden and a tea house. This tranquil and beautiful setting features more than 1,500 tons of hand-picked rock, a 12-foot waterfall and koi pond, stone foot bridges and lanterns, and more than 50 varieties of plants. The...
-
Branch Manager II
4 days ago
Phoenix, United States United Rentals Full time** Branch Manager II** *Share by Email* ***Great company. Great people. Great opportunities.*** As Branch Manager in the Power/HVAC Division of United Rentals, you'll be the leader of a major business enterprise. You'll have the opportunity to hire and motivate an amazing team in various roles, from sales and service to maintenance and drivers. You'll ensure...
-
Security Guard operations manager- Arizona
17 hours ago
Phoenix, United States Advanced Professional Security Full timeJob DescriptionJob DescriptionAre you an experienced security professional looking for a new challenge in the dynamic landscape of Arizona? Look no further! Advanced Professional Security is expanding into the Valley and seeking a passionate, high-energy Security Manager to lead our team to success.As a newcomer to the Valley, we bring with us a wealth of...
-
Warehouse Manager
5 days ago
Phoenix, United States HMSHost Full timeWith a career at HMSHost, you really benefit! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits 401(k) retirement plan with company match Company paid life insurance Tuition reimbursement Employee assistance program Training and exciting career growth opportunities...
-
Account Manager
2 days ago
Phoenix, United States Arizona Hispanic Chamber of Commerce Full time**Seeking Bilingual (English/Spanish) Call Center Agents - No Experience Necessary!** Our Account Managers, on average, earn **$27.62 per hour** in base pay plus commission. New hires have comprehensive paid training and a **three-month commission guarantee upon hire.** What do you desire in your career? Financial stability? Opportunity for career...
-
Phoenix, United States Arizona Public Service Company Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Fuels / Resource Management | Resource Integration Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. Fuels...
-
Finance Manager
4 days ago
Phoenix, United States Ferguson Enterprises, LLC Full time**Job Posting**: Ferguson is a leading value-added distributor in North America providing expertise, solutions, and products. From infrastructure, plumbing, and appliances to HVAC, fire, fabrication, and more, we exist to make our customers’ complex projects simple, successful, and sustainable. Ferguson has an opportunity for a **Finance Manager **to join...
-
Patient Services Manager
1 month ago
Phoenix, United States Sage Hospice, Primary and Palliative Care Full time**We care about your environment.** **Join Sage **Primary & Palliative Care as a **Patient Service Manager** At Sage Primary and Palliative Care, we think of ourselves as a family. We support each other, we recognize each other’s hard work, and we work through each challenge as a team. This is an environment where you are trusted, respected and included....
-
Warehouse Manager
6 days ago
Phoenix, United States HMSHost Full timeWith a career at HMSHost, you really benefit! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits 401(k) retirement plan with company match Company paid life insurance Tuition reimbursement Employee assistance program Training and exciting career growth...
-
Licensed Optician
6 days ago
Phoenix, United States America's Best Full timeJob DescriptionWhat would you do? – The SpecificsAchieve and maintain the highest level of customer service.Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).Monitor sales results against budgeted.Ensure all store associates achieve and maintain the highest level of customer service.Investigate and compile competitive...
-
Marketing Manager, Valley Suns
3 days ago
Phoenix, United States Phoenix SunsPhoenix Mercury Full time**Marketing Manager, Valley Suns**: **Business Operations**: **Lincoln Union Headquarters**: **Phoenix, Arizona**: Job Details Description The Performance Center is seeking an experienced and highly motivated individual to join our team as a **Marketing Manager **for our **G League expansion team, The Valley Suns**. This position will be responsible for...
-
Purchasing Manager
1 month ago
Phoenix, United States Mosaic Full timeAbout Mosaic: At Mosaic, our mission is to make places people love and to make those places widely available. As a tech-enabled general contractor for the residential development industry, we partner with the nation's most innovative developers to transform how communities are created and delivered. Come build with us! Mosaic is a strong fit for individuals...