IT Operations Analyst

1 month ago

McKinney, United States PACCAR Full time
Requisition Summary

The company is looking for an energetic team member to have a significant impact as the IT Operations Analyst. The successful candidate will be responsible for supporting manufacturing IT Operations and Client IT Operations. This entails the upkeep of IT hardware and software components integrated into manufacturing processes and providing IT support services for administrative personnel. Range of interpersonal contact will include local and division management and staff, Information Technology Division – Renton, and other PACCAR division personnel. This position will be located in McKinney, Texas. 

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started
 

Division Information

Dynacraft, a PACCAR Company, is headquartered in McKinney, TX. a suburb of Dallas. Dynacraft is a diversified global manufacturer of PACCAR medium- and heavy-duty truck parts sold under Kenworth, Peterbilt, and OAF nameplates. For fifty years Dynacraft has provided the company's truck divisions and PACCAR Parts division with high quality components, subassemblies, and specialized services. Dynacraft has production facilities in Louisville, KY, and McKinney, TX.

Job Functions / Responsibilities
  • Respond to and resolve IT incidents and service requests.
  • Maintain and improve the performance and configuration of data storage systems.
  • Monitor problem tickets and support resolution for current technology.
  • Identify reoccurring issues and propose long term solutions.
  • Maintain documentation of IT processes and procedures.
  • Ensure compliance with IT service management best practices and industry standards.
  • Perform other duties as assigned.
Qualifications and Skills
  • 2 years of working experience with SQL Server Database Languages and Systems. (Required)
  • 1-year minimum experience of Windows Desktop/Server Support
  • 1-year minimum experience with PC Software Support conducting upgrades, installations and initial troubleshooting and escalations to appropriate teams.
  • 1-year minimum experience with Active Directory Management – Management of AD group, user, and computer/server objects.
  • Experience with C# Coding particularly using .NET framework.
  • Knowledge of SaaS and PaaS systems including data in the cloud.
  • Initiative-taking, well organized, flexible, and able to manage the pressure of a high-volume operation.
  • Good verbal and written communication skills.
  • Ability to crawl under/over spaces; ability to lift 50 lbs.
  • Ability and willingness to work a flexible work schedule.
Education
  • 1-3 years IT Experience required.
  • Bachelor’s degree in computer science, information technology, or related field required.
Paccar Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

  • Competitive salary and 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off – Minimum of 10 paid vacation days, 12 paid holidays, and sick leave
  • Tuition reimbursement for continued education 
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short-and long-term disability program
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more
  • Global Fortune 500 company with a wide array of growth and development opportunities
  • Work alongside experienced goal-oriented colleagues recognized as experts in their field
Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. Additionally, this role is eligible for a full range of benefit options listed above. We use E-Verify.

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