Customer Service Representative
3 weeks ago
As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store growth, and personal development. Your upbeat and customer-focused personality will help set the stage for a positive, respectful environment that will give you the power to build a rewarding career with performance-based advancement.
Responsibilities:Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
Assist in customer account management (collections) by accepting payments, monitoring, and managing customer appointments.
Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Enter and maintain customer information in the Point-of-Sale system(s) with accuracy and integrity.
Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Participate in ongoing trainings to stay up to date on our products and processes.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40 hours per week .
Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Qualifications:- High School Diploma or equivalent required
- Excellent verbal and written communication skills
- Ability to maintain a professional and courteous behavior with customers and peers
- Ability to work phone, Point of Sale, Microsoft Office, and other systems
- Must be at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)
- Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
- Six months of customer service and/or cash handling experience
- Experience in retail, financial services, loans, banking/bank teller, or service industry
Our Benefits Include :
- A comprehensive new hire training program designed to help set you up for success
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Paid on-the-job training & professional development programs
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
- Traditional 401(k) and Roth 401(k) with Company match
- Options for Flexible Spending Accounts and Health Savings Accounts
- Basic and AD&D Life Insurance
- Optional pet insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Paid Time Off (Accrue approximately 6 days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)
- Diverse Culture and Inclusive Environment
Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
Our Compensation
The pay range for this position is $10 to $20 per hour or $15 to $23 per hour in California.
Exact compensation may vary based on education, skill, and experience. The compensation range listed represents only the base pay for this position, which is just one of the many elements of the Community Choice Financial Family of Brands Total Compensation package.
About Us
The Community Choice Financial Family of Brands ("CCF" or the "Company") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including Cash 1 , Check Into Cash , CheckSmart , Easy Money , InstaLoan , Rapid Cash , and Speedy Cash , TitleBucks , and TitleMax . With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the In-store positions are in-person only, remote options not available.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.
-
Customer Service Representative
3 months ago
Bakersfield, United States InterDent Service Corporation Full timeAt Gentle Dental, we value our teammate's smile as much as our patient's smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare Customer Service Representative, Customer Service, Representative, Healthcare, Retail, Patient, Dental
-
Customer Service Representative
3 weeks ago
Bakersfield, United States Rojas Solutions Full time $36,000 - $46,000Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Rojas Solutions. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...
-
Customer Service Representative
3 months ago
Bakersfield, United States Rojas Solutions Full timeJob DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Rojas Solutions. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...
-
Customer Service Representative
2 weeks ago
Bakersfield, United States Rojas Solutions Full time $36,000 - $46,000Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Rojas Solutions. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...
-
Customer Service Representative
4 weeks ago
Bakersfield, United States U-Haul International, Inc Full timeAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...
-
Customer Service Representative
2 months ago
Bakersfield, United States JobTracks Full timePosition Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries or concerns. Your main objective will be to ensure customer...
-
Customer Service Representative
3 months ago
Bakersfield, United States Suburban Propane Full time> > **Customer Service Representative** **Bakersfield , CA** **JOB ID: 7990** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a...
-
Customer Service Representative
2 days ago
Bakersfield, California, United States Bunzl Distribution USA Full time**Job Summary**Bunzl Distribution USA is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.**Key Responsibilities:**Respond to customer inquiries...
-
Customer Service Representative
1 week ago
Bakersfield, California, United States Dignity Health Full timeMember Services RepresentativeAs a key member of the Dignity Health team, you will play a vital role in delivering exceptional customer service to our health plan members, employers, providers, and health plans.Respond to incoming calls and assess the purpose of each call to provide accurate and timely information to callers.Provide comprehensive information...
-
Customer Service Representative
3 months ago
Bakersfield, United States U-Haul Full timeCompensation Range: $16.00 to $25.00 Hourly Location: 102 S Union Av, Bakersfield, California 93307 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...
-
Customer Service and Support Representative
5 days ago
Bakersfield, United States 22 Select Full timeJob DescriptionJob DescriptionAs a Customer Service and Sales Representative, you help create the energy and excitement surrounding our clients’ products, by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality hands-on customer service that is unmatched by our competitors. It starts with you...
-
Customer Service and Support Representative
1 month ago
Bakersfield, United States 22 Select Full timeJob DescriptionJob DescriptionAs a Customer Service and Sales Representative, you help create the energy and excitement surrounding our clients’ products, by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality hands-on customer service that is unmatched by our competitors. It starts with you...
-
Customer Service and Support Representative
3 weeks ago
Bakersfield, United States 22 Select Full time $46,000 - $55,000Job DescriptionJob DescriptionAs a Customer Service and Sales Representative, you help create the energy and excitement surrounding our clients’ products, by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality hands-on customer service that is unmatched by our competitors. It starts with you...
-
Customer Service and Support Representative
2 weeks ago
Bakersfield, United States 22 Select Full time $46,000 - $55,000Job DescriptionJob DescriptionAs a Customer Service and Sales Representative, you help create the energy and excitement surrounding our clients’ products, by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality hands-on customer service that is unmatched by our competitors. It starts with you...
-
Customer Service Representative
2 months ago
Bakersfield, United States Motion & Flow Control Products Full timeWhether you are a warehouse beginner or an expert there is a place for you at MFCP! Join a rapidly growing & family-oriented company with plenty of room to grow your career. We provide training and pay progression plans, generous educational reimbursement, plenty of paid time-off and competitive retirement and medical benefits. Earn extra bonuses in your...
-
Customer Service Representative
2 weeks ago
Bakersfield, United States Motion & Flow Control Products Full timeWhether you are a warehouse beginner or an expert there is a place for you at MFCP! Join a rapidly growing & family-oriented company with plenty of room to grow your career. We provide training and pay progression plans, generous educational reimbursement, plenty of paid time-off and competitive retirement and medical benefits. Earn extra bonuses in your...
-
Customer Service Representative
7 hours ago
Bakersfield, United States Ursus Inc Full timeJob Title: Customer Service Representative Location: Commerce, CA Duration: 6 months Responsibilities: This person will be handling Cash and Credit Card transactions within a small office. Qualifications: Ability to work closely with a small team Customer service skills Phone etiquette MS Office Suite experience Water utility experience desired not required...
-
Customer Service Representative
2 months ago
Bakersfield, United States VCA Animal Hospitals Full timeClient Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet...
-
Customer Service Representative
1 day ago
Bakersfield, California, United States Wm Bolthouse Farms Inc Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wm Bolthouse Farms Inc. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key...
-
Customer Service Representative
2 months ago
Bakersfield, United States GIRL SCOUTS Full timeGirl Scouts of Central California South (GSCCS), offers amazing opportunities for talented, forward-thinking, innovative individuals who share our vision of helping girls and young women change the world for the better. Girl Scouts has been equipping girls to achieve their full potential more than 100 years- and today, Girl Scouts stands as the preeminent...
