SAP Business Process Manager

3 weeks ago

Cleveland, United States Parker Hannifin Corporation Full time
SAP Business Process Manager - Sales & Distribution

Location: CLEVELAND, OH, United States
Job Family : Marketing
Posted : Aug 16, 2024
Job ID: 51350

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Position Summary

Leads the system design requirements for the Sales and Distribution (SD) Workstream function within SAP through the creation of standard process and related training requirements to ensure consistency in SAP deployments across the enterprise. This role will own the creation, management, revision control, and training documentation for all Sales and Distribution Business Process Design.

Essential Functions:

* Leads SD Workstream technical team in the development of standard SD processes.

* Utilizes experience, user validation and testing to ensure all processes meet operational requirements.

* Manage INC's (incidents/bug fixes) to ensure they are properly actioned and closed in a reasonable timeframe.

o Review to identify root cause and lead development of change request as required.

* Manage RITM (change request) process to ensure configuration meets the desired solution of the business process across the Enterprise.

o Create Key Design Decisions for approval.

o Establish tech support priorities and schedule accordingly.

o Ensure all testing meets design requirements.

o Owns the proper documentation, revision control and communication/training of changes that impact the user base.

* Manage all SD Business Process Documents including revision control.

* Lead all SD training requirements for deployments and ensure adequate training materials are available for new users at existing deployments.

* Co-Lead SCS Business Process HPT and facilitate virtual and in-person workshops.

* Plays a key role in the sales and customer service assessment and back-office processes such as order management, pricing, returns/credits, GTS, logistics, and invoicing in cooperation with the corporate IT function.

* Responsible for adhering to the SAP ERP strategy, has a firm grasp of SAP functionality and is fluent in parallel systems throughout the project.

* The ability to influence peers and Executives across organizational lines to act on any global strategic initiatives or process changes in support of implementation efficiencies.

* Plan and design the strategic systems and processes necessary to achieve Parker Win strategy objectives, global dashboards, and reporting tools.

* Actively engage and communicate with all regional customer service and pricing managers and key leaders, so that they can pro-actively respond to changing business requirements and environments, managing the change projects to successful completion in this environment on time and budget.

* Identify additional improvement opportunities in sales and customer service and lead the development, presentation, and successful adoption of the business case.

Qualifications

* Minimum four year technical or business degree

* 10+ Years Customer Service Experience working in an ERP

* SAP Implementation Experience a Plus

* Division Pricing Experience a plus

* Strong change management and conflict resolution skills

* Exceptional communication and interpersonal skills with ability to present and explain technical information to various audiences.

* 2+ years of experience leading cross functional project team

* Ability to travel up to 25% of the time.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

Apply Now > Save Job Job Saved
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.

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