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Coffee Shop Attendant

4 months ago

Cleveland, United States DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside Full time
Description

**$500 Bonus will be paid out after successfully completing 30 days of employment**

We offer FREE parking, competitive Paid Time Off, paid holidays, an amazing benefits package including generous employer medical & dental contribution, paid life insurance, vision & much more We also offer Hilton discounts Worldwide

As a Barista, you will create the experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

1. Develops enthusiastically satisfied customers all of the time.

Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Offers customer demonstrations and samples using brewing equipment. Responds to customer needs and says thank you to every customer.

2. Provides quality beverages consistently for all customers

Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

3. Maintains Quality store operations

Follows store policy and procedures for operational flow at each station. Follows standards for merchandising, stocking, rotating and storing products. Performs cleaning tasks in accordance with the duty rosters and cleaning standards and works as a store team member.

4. Contributes to store profitability

Follows cash handling procedures and cash register policies. Follows inventory stocking and recording guidelines. Contributes to store goals for increasing sales and improving profits.

5. Takes responsibility to learn all aspects of the barista position

Is responsible for self-initiated learning. Learns and demonstrates creating the Starbucks Experience. Learns and demonstrates all performance standards listed in the Core Learning Journey

Guides.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every

Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Source: Hospitality Online