Lakeland FL

2 weeks ago

Lakeland, United States Allianz Global Corporate & Specialty Full time

Summary

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

We are seeking a motivated Inside Sales Associate to join our sales team. The ideal candidate will have excellent communication skills, a passion for sales, and a strong desire to assist our customers with their travel insurance so they can look forward to a worry-free traveling experience. You will receive inbound telephone inquiries from customers with the intent of promoting or selling company products and services.

Job Functions

  • Respond to inbound customer inquiries via the telephone in a professional and courteous manner.
  • Identify customer needs and provide optimal or alternative product solutions to meet those needs.
  • Educate potential clients on their insurance options, provide quotes, and close sales.
  • Responsible for in-depth knowledge of products and services offered, learning about products and staying up-to-date on new product or policy changes.
  • Accurately enter pertinent customer data and research customer information.
  • Escalate customer concerns/issues to the Manager for resolution if all other means of satisfying the customer have been exhausted.
  • Able to close a sale by addressing customer concerns, demonstrating empathy, and consistently moving the customer towards commitment.
  • Regular, predictable, and reliable attendance is an essential function of this position.
  • May perform other duties as assigned.

Minimum Qualifications

  • High school diploma or equivalent diploma.
  • Six (6) to twelve (12) months in a customer service environment with previous success in a sales-based environment preferred, but not required.
  • Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.

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