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Player Development Manager

4 months ago

Lincoln, United States WarHorse Casino Lincoln Full time
Summary Summary Description

The Player Development Manager is responsible for execution of the relationship marketing strategy, primarily through outreach, acquisition, development, and retention efforts for diverse markets, including daily oversight of the Casino Host and VIP team and in partnership with Marketing Department leadership.

ESSENTIAL JOB FUNCTIONS/DUTIES:  Essential duties and tasks that must be performed with or without reasonable accommodation.

Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC. Manages the Player Development Team initiatives by developing programs specifically geared to VIP guests and the processes by which they are measured. Develops and implements training programs for casino hosts that are specifically geared toward attracting and retaining VIP guests. Assigns both recurring and event-based communication tasks to the Casino Host and VIP team. Completes performance evaluations, training guidelines / coaching & mentoring programs along with scheduling for the Casino Host and VIP team. Communicates with Marketing leadership team to provide post-event attendance analysis, host book updates and progress, and other reports on demand Collaborates with Promotions/Special Events/Entertainment team in calendar planning for all VIP events. Assists with arrangements for Company’s Rewards members regarding reservations, arrival times, off-site, and other accommodations if required. Attends off property events to ensure flawless execution and superior guest service. Handles difficult guests and situations in a calm, timely and professional manner Develops, maintains, communicates, and enforces all property and departmental policies and procedures. Performs other duties as assigned.

JOB SPECIFICATIONS:Education, experience, skills required, equipment used.

A satisfactory combination of applicable experience and education may be considered in lieu of experience requirements.

Must be 21 years or older. Bachelor’s Degree in marketing, hospitality management, business administration or related major; or equivalent experience preferred. Five (5) years player development experience, with three (3) years of progressive supervisory/managerial responsibilities. Demonstrated knowledge and experience in casino marketing and player development. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Proficient with Microsoft Office Suite or related software. Previous casino operations, marketing, management experience. Core Competencies Leadership & Navigation Communication Analytical and Critical Thinking Relationship-Building Teamwork Orientation. Engagement. Problem Solving/Analysis Business Acumen Flexibility Trust/Integrity Guest Focus Initiative Decision Making Stress Management/Composure Travel Requirements

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected

WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

Certification Requirements

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

Gaming License Required? Ability to secure and maintain NE Gaming License

Other Certifications? Driver’s License

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.

Physical Requirements Assessment

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

Work Environment

1 Accessibility of all worksites required for the position

1 Exposure to weather and temperature extremes

1 Exposure to darkness

1 Exposure to cramped spaces

1 Exposure to loud noises

1 Exposure to chemicals and fumes

1 Exposure to dust

1 Exposure to heights

1 Exposure to work safety hazards

2 Exposure to secondhand smoke

1 Amount of overtime/extended work hours required

2 Ability to work weekends and holidays as required.

Physical Effort

1 Physical mobility: movement from place to place on the job, considering distance and speed

1 Physical agility: ability to maneuver body while in place

2 Ability to lift up to 25 lbs

2 Physical strength to handle routine office materials and tools

1 Dexterity of hands and fingers

1 Dexterity of feet

1 Physical balance: ability to maintain balance and physical control

1 Coordination: including eye/hand, hand/foot, etc.

1 Endurance: prolonged physical activity with limited opportunity to rest

Mental Effort

2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

2 Memory, considering the amount and type of information

2 Complexity of decision making

2 Time pressure of decision making

2 Analytical thinking

2 Conceptual thinking

2 Ability to compute math calculations

Communication

2 Fluency in English

0 Fluency in another language

2 Verbal communication

2 Written communication

2 Non-verbal communication

Sensory Abilities

1 Ability to see

1 Ability to distinguish colors

1 Ability to hear

1 Ability to smell

1 Ability to taste

1 Sense of touch

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Source: Hospitality Online