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Claims Advocate

2 months ago

Nashville, United States InsuranceStaffing.com Full time

Are you passionate about helping individuals navigate through challenging situations and advocate for their needs? We're excited to offer an outstanding opportunity for a skilled Claims Advocate/Processor to join an esteemed insurance agency in the vibrant city of Nashville, TN. If you have a background in property and casualty claims adjusting or processing and are dedicated to providing compassionate support to clients during their time of need, this role is tailor-made for you

Responsibilities:

  1. Client Advocacy: Serve as a dedicated advocate for our clients throughout the claims process, providing support, guidance, and assistance to ensure fair and timely resolution.
  2. Claims Management: Manage a portfolio of property and casualty claims, including but not limited to auto accidents, property damage, and liability claims, from initial report to final settlement.
  3. Documentation and Investigation: Conduct thorough investigations into each claim, gathering pertinent information, assessing damages, and documenting findings accurately and comprehensively.
  4. Communication: Maintain open and transparent communication with clients, insurance carriers, and other stakeholders, providing regular updates on claim status and progress.
  5. Negotiation: Negotiate with insurance carriers on behalf of clients to ensure they receive fair and equitable settlements that adequately compensate for their losses.
  6. Customer Service: Provide empathetic and responsive customer service to clients, addressing their concerns and answering their questions with professionalism and compassion.

Requirements:

  • Claims Experience: Previous experience in property and casualty claims adjusting or processing, with a strong understanding of insurance policies, coverages, and claims handling procedures.
  • Analytical Skills: Strong analytical and problem-solving skills with the ability to assess complex situations, identify key issues, and formulate effective solutions.
  • Communication Skills: Excellent verbal and written communication skills with the ability to explain technical information in a clear and concise manner.
  • Empathy and Compassion: Genuine empathy and compassion for individuals experiencing loss or hardship, with a commitment to providing personalized support and assistance.
  • Negotiation Skills: Proven negotiation skills with the ability to advocate for clients' interests and achieve favorable outcomes.
  • Team Player: Collaborative mindset with the ability to work effectively within a team and support colleagues as needed.

Training and Work Arrangements:

  • Comprehensive Training: New hires will receive comprehensive training and support to familiarize themselves with our agency's processes, procedures, and systems.
  • In-Office Training: Initially, new hires will undergo in-office training to ensure they have the necessary knowledge and skills to excel in their role.
  • Flexible Work Arrangements: Once training is complete, Claims Advocates will have the option to work remotely for a portion of their weekly schedule, providing flexibility and work-life balance.

Why Join Us:

  • Meaningful Work: Make a meaningful difference in the lives of our clients by providing compassionate support and advocacy during challenging times.
  • Professional Growth: Access opportunities for career advancement and professional development as you expand your skills and expertise in claims advocacy.
  • Supportive Team Environment: Be part of a supportive and collaborative team culture that values teamwork, innovation, and continuous improvement.
  • Work-Life Balance: Enjoy the flexibility of a hybrid work schedule, allowing you to balance work and personal commitments effectively.

Don't miss out on this incredible opportunity to join a leading insurance agency in Nashville, TN, and make a positive impact as a Claims Advocate. Apply now by submitting your resume, and let's embark on this rewarding journey together

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