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Director, Field Operations and Insights

2 months ago

Princeton, United States ModernaTX, Inc. Full time
The Role

Moderna is building a modern commercial organization that is as innovative and transformative as its science. We are seeking a highly analytical and detail-oriented sales analytics specialist to join our dynamic Sales Operations team. The ideal candidate will be responsible for proactively analyzing sales data, identifying trends, and providing actionable insights that contribute to the company's strategic goals and sales effectiveness. We are a thought partner to the Customer Experience team - enabling them with the insights, capabilities, and tools to serve all our customers with excellence and deliver a transformational experience.

Here's What You Will Do:
  • Analytics and Reporting
    • Proactively analyze pharmaceutical sales data to uncover trends, patterns, and insights that drive business decisions and identify opportunities.
    • Use statistical tools to enable effective selling processes, measure sales force impact and ensure effective implementation of strategies and tactics.
    • Ability to leverage large and complex sub-national datasets and succinctly distill insights into analytical presentations and sales performance discussions.
    • Create reporting platform for sales force and leadership to monitor sales performance and sales force productivity in collaboration with digital and sales leadership.
  • Targeting and Alignments
    • Codevelop and execute the vision of the optimal commercial model in collaboration with sales leadership by providing analytical thought leadership.
    • Manage and lead overall targeting process by leveraging statistical techniques to segment and prioritize customers that aligns with overall brand strategy and organizational objectives.
    • Lead the analytical execution and delivery of the optimal field-force size, structure and alignment. Partner with sales leadership on on-going alignment adjustments while maintaining a balanced optimal sales force design.
    • Partner with sales team leads to provide key inputs into sales reporting and CRM tools which includes providing CRM required input datasets such as call plans.
  • Incentive Compensation
    • Simulate the design and execution of innovative incentive compensation strategies and process in collaboration with sales leadership, finance, forecasting, digital and human resources.
    • Set territory level goals for sales teams by different customer types while maintaining alignment with national sales forecasts. Report on attainment to goals on a regular basis to the field teams.
    • Provide field support in answering field crediting inquiries.
    • Accountability to manage and maintain crediting process documents to ensure transparency and compliance.

Here's What You'll Need (Minimum Qualifications):
  • Bachelor's degree in a quantitative field (e.g. engineering, statistics, mathematics, data science, life sciences, computer science, etc).
  • 10+ years of biopharma industry experience in analytics and insights roles driving brand performance and sales force impact.
  • 8+ years of experience in leading or serving on teams involved with the sales operations function (sales force size and structure, alignment operations, incentive compensation, field insights).
  • 4+ years of experience with key pharmaceutical datasets, including sales data (e.g., DDDMD, claims data, etc.) and affiliation data (e.g., IQVIA OneKey, Veeva Open Data, Definitive, etc.)
  • 4+ years of hands-on experience in coding and manipulating large datasets using Dataiku, R, Python, or SQL.
  • Ability to interpret strategic questions and act upon the required analytics to answer immediate and follow-on questions while succinctly presenting results to leadership.
  • Comfortable with ambiguity; able to effectively structure problems and solution approaches.
  • Ability to work in a fast-paced dynamic environment with exceptional project management skills.

Here's What You'll Bring to the Table:
  • MBA or advanced degree in a quantitative field preferred.
  • 2+ years of experience in the vaccines market.
  • 2+ years of experience with developing supervised and unsupervised learning models.
  • Track record of developing and implementing innovative commercial models.

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:
  • Highly competitive and inclusive medical, dental and vision coverage options
  • Flexible Spending Accounts for medical expenses and dependent care expenses
  • Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
  • Family care benefits, including subsidized back-up care options and on-demand tutoring
  • Free premium access to fitness, nutrition, and mindfulness classes
  • Exclusive preferred pricing on Peloton fitness equipment
  • Adoption and family-planning benefits
  • Dedicated care coordination support for our LGBTQ+ community
  • Generous paid time off, including:
    • Vacation, sick time and holidays
    • Volunteer time to participate within your community
    • Discretionary year-end shutdown
    • Paid sabbatical after 5 years; every 3 years thereafter
  • Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
  • 401k match and Financial Planning tools
  • Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
  • Complimentary concierge service including home services research, travel booking, and entertainment requests
  • Free parking or subsidized commuter passes
  • Location-specific perks and extras

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We're focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com. (EEO/AAP Employer)

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