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Loss Prevention

3 months ago

Burbank, United States Marshalls Full time

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Opportunity: Contribute To The Growth Of Your Career

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

  • Provides timely, courteous and knowledgeable service to customers
  • Engages customers, providing support and creating a positive shopping environment
  • Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
  • Observes accurate checkout procedures for customers and Associates
  • Communicates shrink-related concerns to Store Management and Loss Prevention
  • Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
  • Coordinates and completes shrink-related activities in partnership with Store Management
  • Supports and participates in store shrink reduction goals and programs
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Encourages Associate use of shrink reduction resources
  • Promotes safety awareness and supports maintenance of a safe environment
  • Follows through on commitments; accomplishes goals with minimum supervision
  • Adheres to all labor laws, policies, and procedures
  • Performs other duties as assigned

    Who We Are Looking For: You

  • Excellent communication skills and good judgment
Ability to respond appropriately to changes in direction or unexpected situationsStandout colleague, working effectively with peers and supervisors to accomplish tasksAble to work a flexible schedule to support business needs0-2 years retail or security experience

ROLES AND RESPONSIBILITIES: LP CSA (TACTICAL UNIFORM)

Maintains a proper and professional stance in the designated area at the front of the store.Acts as a visual deterrent to prevent potential loss/dishonesty.Wears a Company-issued Body Worn Camera (if assigned) and engages the camera during approved situations.Wears a complete Company approved uniform (tactical vest, black shirt and pants, and black shoes). The Company provides the tactical vest and black shirt. The Associate is responsible for wearing black pants and shoes.Smiles and greets customers appropriately, demonstrate courtesy and respect.Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) or in a department (TJ Maxx only).Responds to customer requests for assistance by referring customers to Store Management or customer service via a Company-issued radio.Properly responds to Merchandise Protection Pedestal Activation.Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management.Performs a closing safety sweep of the store with a member of management.Acts as a witness to shoplifter apprehension attempts with certified Store Detectives.Adheres to all Company Policies and Procedures to not detain, apprehend, chase, follow, question, or accuse anyone of dishonesty or make a customer feel uncomfortable.Remains in their designated area of the store (aside from breaks).Calls police only when directed by the appropriate LP Associate or Store Management in an emergency.Adheres to all Company Policies and Procedures prohibiting the use or carrying of weapons, including but not limited to guns, knives, tasers, batons, pepper spray or similar devices.Documents required incidents in AIIM (case management).

Job Description:

The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.

Roles and Responsibilities of CSA (Tactical Uniform):

Maintains a proper and professional stance in the designated area at the frontof the store.Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt. The CSA provides their own black pants and black shoes. Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.Directs customers to areas of the store they may ask about. Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern. Properly responds to Merchandise Protection Pedestal Activation. Adheres to proper use of the Body Worn Camera as outlined in policy and procedure. Documents required incidents in case management.

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.The pay range within this store is $16.00 to $19.15 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Weâre reinventing retail and helping people discover that next find thatâs going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, thatâs what itâs like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each otherâs differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.