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Relief Unit Secretary

2 months ago

Palo Alto, United States Lucile Packard Children's Hospital Stanford Full time

United Health Workers

0.001 FTE, 12 Hour Rotating Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

Under the direction and supervision of the Patient Care Manager (or designee) the Unit Secretary (US) functions as a member of the patient care team by providing clerical support. The US duties include, but are not limited to, performing assigned receptionist, clerical, environmental, unit maintenance duties and other duties deemed to assist in the provision of non-clinical care on the nursing unit.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

  • Assists with discharge processes by organizing documents per unit standards.

  • By documenting patient admissions, discharges, transfers, and off unit procedures, contributes to the smooth and effective workflow systems in the unit. Is able to organize and prioritize tasks.

  • Communicates frequently with the care team (e.g., notifying RNs of electronic STAT patient care orders (LPCH), documenting patient admissions, discharges (LPCH), transfers, and off unit procedures.) Monitors PAL for patients in the unit. Informs the RN of any late tasks or new STAT orders (LPCH).

  • Maintains a clean orderly and safe environment. Orders and maintains equipment and supplies for the desk area and unit, maintains a clean, child proof work area.

  • Maintains and manages medical record according to hospital policy while observing patient confidentiality. Processes any forms , records per procedures, ensures proper patient identification of all paperwork, has chart available as needed, thins chart and ensures chart is sent to Medical Records.

  • May coordinate lab labels organized by patient and maintains the blood board through communication with nursing and phlebotomy.

  • May coordinate the transport of the patient to off unit-procedure after consultation with the RN. Arranges transport of the patient to the off unit. Coordinates appointment times for patient.

  • May print diet and allergy report every 8 hours and inform RN or charge nurse if diet or allergy information is missing.

  • Performs receptionist duties for the unit, including greeting individuals and handling incoming and outgoing telephone calls, utilizing knowledge of the unit.

  • Performs related clerical duties required to maintain departmental operations (e.g., filing, photocopying, typing, faxing, assigned errands).

  • Practices cost containment in all aspects of job. Utilizes resources efficiently, monitors charges for supplies, and recommends changes to existing procedures to improve cost effectiveness as appropriate.

  • Prioritizes effectively and seeks additional duties when assignments completed, follows staffing and scheduling guidelines, arrives to work on time, complies with dress code standards, assists with orienting new staff and completes any mandatory training.

  • Responds appropriately in actual or potential emergency events. Notifies appropriate personnel, communicates with other personnel to ensure delivery of immediate care needs and intervenes as necessary with families and staff by working with appropriate interdisciplinary team members.

  • Responds to customer /staff needs in a prompt attentive manner. Handles patient call lights and messages appropriately, notifies Resource Nurse and others of patient flow (admissions, transfers, discharges).

  • Triages all broken and/or soiled equipment to the appropriate department. Assists with keeping the computers clean and plugged in.

  • Uses the computerized electronic health record and follows policy on Computers On Wheels (COW) maintenance in accordance with job requirements and hospital policies and procedures.

    Minimum Qualifications

    Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

    Education: High School Diploma or GED equivalent

    Experience: None required

    License/Certification: None required

    Knowledge, Skills, & Abilities

    These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to communicate in a compassionate manner, remaining patient and courteous and utilizing active listening skills.

  • Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.

  • Ability to do arithmetic effectively at a level appropriate for the job.

  • Ability to maintain confidentiality of sensitive information.

  • Ability to prioritize tasks.

  • Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.

  • Knowledge of computer systems and software used in functional area.

  • Knowledge of office practices, procedures, and equipment; filing and recordkeeping methods and systems; hospital routines and procedures; medical terminology.

    Physical Requirements and Working Conditions

    The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $69,305.60 to $77,459.20

Equal Opportunity Employer

L ucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance. REQNUMBER: 19649-1A

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