Call Center Representative

2 weeks ago

Cary NC, United States Hendrick Automotive Group Full time

Automotive Dealership fast paced Service Business Development/Call Center.
We answer all Inbound Service Calls for 13 Hendrick Dealerships.
Also make outbound calls Service Reminders and confirm Online Appointments.
Previous Dealership experience helpful but not required.
~ Hourly Pay rate range $18-$20 per hour with Bonus
~ No nights and Closed on Sundays
~7 Paid Holidays a year
~ Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
Post scheduled appointments in tracking software.
Maintain and update customer changes in database.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a service appointment.
Participates in required training
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Field of Study/Work Experience:
o Automotive (not required)
Desired Work Experience:
√ Education/Work Experience:
Previous customer service, Automotive and/or Call Center experience helpful.
Computer Skills:
Basic computer skills and Typing or Keyboarding
Verbal and Writing Ability:
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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