Service Manager

3 days ago

Duncanville TX, United States Firestone Complete Auto Care Full time

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We are building a team as diverse as the world we serve. Position Summary Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Assign and schedule work duties to auto service staff according to individual skill level
* Serving all automotive service needs of customers
* Oversee the hiring and training of an effective auto service team
* Maintain compliance with quality standards
* 4 years of auto service technical experience
* 1 year of service manager or service writer experience
* Problem solving - customer complaints
* Aptitude to manage inventory, scheduling, equipment maintenance, etc.
* Ability to recruit and select technicians and general service teammates successfully according to store requirements
* Willingness to continue education and remain current in automotive repair issues
* Must have completed all the current and required Firestone Complete Auto Care store education courses & modules required for this position.
* Must have valid automotive driver's license at all times in order to test drive customer's vehicles
*Our Crew Knows Benefits* Health benefits that start on day one of employment, for all of our full-time teammates:

* Paid vacation and holidays
* On-the-job training and company-funded ASE certifications
* Tuition reimbursement program
* Vision and Dental Coverage
* On demand pay (daily pay) program available
*No matter where you’re at in your career, we’ve got the resources to help you level up.
* Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
* It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Temporary work authorization or the need for sponsorship may disqualify you from employment.

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