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Field Service Representative
1 month ago
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
TRANSTEX is a global cleantech leader in the transportation sector, engineering emission-reducing solutions tailored to enhance fleet efficiency and to reduce costs. TRANSTEX has been innovating trailer aerodynamics and electric auxiliary power units (eAPUs) manufactured in North America for over 20 years. Through investment in R&D and patented technology, TRANSTEX delivers outstanding product performance and reliability, optimizing economic and environmental outcomes.
DClimate Inc. is an auxiliary power unit (APU) manufacturer addressing the shortcomings of existing diesel and electric APU solutions. The result is DClimate's state-of-the-art technology, combining an HVAC module with a patented battery management and rapid recharge system. We are looking for a skilled and customer-oriented Field Service Technician to join our team. In this role, you will be responsible for providing technical support to customers and performing installation, training, and product integration activities. You will also be responsible for identifying opportunities for process improvements, developing and conducting training programs, and delivering exceptional customer service.
Perform installation at customer locations
Develop and conduct training programs for customers and internal teams
Identify opportunities for process improvements, including developing and implementing new procedures and protocols
Work closely with cross-functional teams, including sales, engineering, and operations, to ensure customer satisfaction
Document all service activities, including installation, repair, and maintenance procedures
Stay current with industry trends and advancements in technology to maintain expertise in the field
Experience developing and delivering technical training programs.
•Ability to identify opportunities for process improvements and implement new procedures.
•Willingness to travel to customer locations as required (75%).
•Refrigeration qualifications are an asset.
•Automotive mechanics qualifications are an asset.
•HVAC qualifications are an asset.
•Health insurance including dental & vision
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