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Clinic Coordinator
2 months ago
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. S trong emphasis on customer service including telephone etiquette and working well in front of patients in a busy waiting area. Handle multiple patient needs such as check in, phones and lab registration and keeping patients informed, or- check out and scheduling next infusion appointment, phones --and working on inbox of infusion scheduling needs.
Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written.
Considers un-linking appointments or modifies appointments in clinic in order to accommodate physician schedule in conjunction for chemo visit.
Collaborate closely with Nursing to ensure schedule requests and provider request consider department and patient needs.
Must be skilled in use of computers and applications.
1 year of appointment scheduling, insurance verification or registration experience in a hospital or physician office required. Medical Terminology preferred.
Must be proficient in Flow cast registration, pre-certifications, authorizations, referrals. Excellent customer service skills with strong interpersonal skills and phone etiquette are required.
Computer IDX training program to include Registration, Scheduling, E-Commerce, and FSC Knowledge of Epic messaging.
Requirement: All new employees must be trained in appointment scheduling and Patient Registration and successfully pass all IDX training requirements within their probationary period.
IDX Training includes : MCA Models, Registration, Basic Management and Eligibilities requirements. Will learn Epic front end when implemented.
