Learning Partner

3 weeks ago


San Francisco CA, United States CloudFlare Full time

About the Role
At Cloudflare, we are on a mission to help build a better internet. Our Learning and Development team looks to help build a great employee experience by providing tools and resources for all Cloudflare employees to grow and develop in the skills critical for success.
We are looking for a Learning Partner to join our global Learning and Development team. You will be responsible for scaling and improving a variety of learning programs including our Orientation program, to increase our team’s impact.

This role may be the perfect fit if you…

  • Have a proven track record for improving systems and processes to enhance productivity and efficiency
  • Thrive when project managing large scale, company-wide initiatives in a fast paced environment
  • Pride yourself on continuously learning about the most recent best practices in corporate learning
  • Are skilled in group dynamics, and working with diverse groups of people
  • Are a skilled facilitator but are comfortable with more of a behind the scenes role
  • Are obsessed with using data in all your decision making

Location: San Francisco or Austin

KEY RESPONSIBILITIES

  • Support the execution and revamp of our New Hire Orientation: coordinate, organize and facilitate our orientation for U.S. employee, guiding our new hires throughout the process to create a comprehensive and best-in-class Onboarding program
  • Create and execute on strategy to scale, drive engagement and market our offerings
  • Regularly evaluate and refine our programs based on data, industry best practices, and evolving company needs, striving for continuous improvement.
  • Design, publish and continually enhance learning materials
  • Facilitate effective delivery of training with clear and concise communication and professionalism in classroom and virtual(on-camera) settings
  • Serve as support in for LMS assistance (registration, attendance administration)

Examples of desirable skills and knowledge

  • Excellent project management and organizational skills
  • 3+ years of experience in Human Resources/Learning & Development/Training Teams
  • Experience designing and implementing company-wide initiatives, working with stakeholders and and cross-functional partners
  • Strong facilitation skills with the demonstrated ability to present information in a clear, concise, and confident manner through multiple modalities (in a virtual or in-person environment) to a variety of audiences
  • Proven experience in creating and delivering informal and formal learning solutions and utilize learning metrics/analytics to measure the impact of them
  • Enjoys working in a fast paced environment and adapts to change quickly
  • Self-sufficient, motivated and able to work independently and as part of team
  • Ability to collaborate, build trust, negotiate, influence and resolve conflict with peers, stakeholders and business unit leaders
  • Ability to read, analyze data and communicate informed needs and decisions to peers, learners, stakeholder, and front-line leaders
  • Ability to troubleshoot and resolve technical issues
  • Excellent written communication
  • Experience using Google Suite (Slides, Docs, etc.)
  • Experience with learning authoring tools (Articulate, Captivate, Illustrator, etc.) and email marketing platforms (e.g. Marketo, Mailchimp) a plus but not required
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