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Facilities Technology Advisor
2 months ago
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. The employee must be skilled in recognition of departments, proactive rounding on patients and families and possess the ability to collaborate with unit/ department leadership on service issues. Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism. Masters an understanding of the organization's mission, policies, procedures, and services to respond to patient questions or concerns. Responsible for meeting all regulatory regulations and standards. Responds to potentially serious incidents and reduces possible litigation. Provides leadership role in the inclusion of the patient/family experience. 5 years of customer service, hospital experience preferred.
High School Diploma or Equivalent required, Bachelor's Degree preferred.
Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated,
Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained
Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, Powerpoint)
Experience with EPIC and RL Feedback module a plus
