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Field Technical Support

2 months ago

Hoffman Estates IL, United States TEKsystems Careers Full time

Provide first and second level incident resolution and request fulfillment for all users with hardware, software and application issues.
• Able to effectively support individuals from all levels of the organization including C level
• Courteously obtain and document concise incident, request and problem information for internal service personnel.
• Escalate problems to appropriate IT staff for workaround, resolution, root cause analysis and preventative solutions. Document replication evidence and details prior to each escalation.
• Ability to manage and lead individual or small projects.
• help desk support, service desk, windows 10, phone support, office 365, servicenow, active directory, password reset, hardware
help desk support,service desk,windows 10,phone support,office 365,servicenow,active directory,password reset,hardware
The IT Service Center Analyst II will be responsible for providing first class technical support to all Omron internal staff and contractors who have access to internal network and systems. This position will be expected to maintain both software and hardware inventory for all supported entities locally and remotely. Entry Level
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.