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Overnight Representative
2 months ago
Customer Care Representative*
• Monday - Friday
o 8 AM - 5 PM with one Saturday a month (8 AM - 12 PM)
• Answering incoming calls throughout the day from customers who need assistance with their account, payment, information, title request, payment options, logging into website etc.
* Customer Accounts Representative*
• Monday - Friday
o 8 AM - 5 PM with two late nights a week (11 AM - 8 PM late nights are never on Friday) with every other Saturdays (8 AM - 12 PM)
• One week of the month will be all 7-4, with Saturday 7-12 for that week.
• This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). This is more of a customer service role, because often times you’re talking to people who need help adding a credit card, changing their expired payment method, don’t have auto-pay turned on, forgot their password to log in and pay, etc. Any “heavy” collections activity goes to another department.
Credit Department
The Credit Department is the starting point for all accounts which are financed through the compnay.
*Summary: *Candidates will work within the crediting department and will not take any calls, however they will have some outbound calls (10-15 a day) with dealers to verify or collect further information. They will look over all contracts for leasing/purchasing to verify all information is accurate and included if necessary. Once they clear the contract it will move to corporate for further processing/activation. They will have 2 monitors to process loans and enter in all data accurately.
· Enters the customer information into AHFC system and assigns an account number
· Files the contract and supporting documents in the appropriate location for future reference
• Must be flexible, schedule may change with business needs.
• Mandatory overtime as needed-currently two Saturdays per month 8:00am to 12:00pm.
6-18 month contract to hire
- funder, clerical, finance, financial, Data Entry, Customer Service, Funding
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
