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IT PC/Printer Technician
2 months ago
This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to PC Product customers. This is a team-based group of self-starting, technical/mechanical delivery professional. These teams are responsible for completely satisfied customers and helping to grow our client's business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.
Strong mechanical aptitude, working with tools and various alignment apparatus.
• May also involve third party software, networks and switches.
• Successful cause and effect understanding of financial perspectives on the business.
• This is critical to relationship building and expectations.
• Attention to detail and commitment to administrative responsibilities.
• Exercise solid business-based decision-making skills, taking appropriate risk to ensure that both our client’s and the customer’s business need are met.
• Independent thinking while adhering to standard technological/mechanical and business procedures.
• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.
Availability to work both scheduled and unscheduled overtime.
• Participate in assigned work during non-traditional workdays, holidays and shift work.
• Technical/mechanical hardware repair experience.
• Demonstrated technical/mechanical aptitude for learning new technology.
• High School diploma or equivalent, plus additional hardware technology training. Desktop, Printer support, Support, Troubleshooting, Windows 10, Imaging, Hardware, Printers, Windows, Help desk, Help desk support, Active directory, Printer repair, Technical support, Install, Windows 7, Deployment, Service desk, Desktop troubleshooting, Printer hardware, Installation, Inventory management, Desktop hardware, Hardware installation, Ticketing system, Workstation, Customer service, Repair
If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Employee Assistance Program
§ We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
