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Medical Director

1 month ago


Wake Forest NC, United States Hopscotch Primary Care Full time

Join Us on Our Mission to Transform Healthcare
Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time. The Hopscotch Care Team is responsible for delivering high-touch, high-quality care to patients, including coordination of care across different physicians and the broader healthcare continuum.
A robust community of thoughtful, talented physician leaders who want to transform healthcare through their experience, skill and cultural leadership
Smaller patient panels to allow time with patients and proactive investment in their health
Robust administrative and clinical support with a comprehensive care team that includes MA’s, Scribe’s, Community Health Workers and RN Care Managers
Additional administrative time for provider management, coaching, and supporting organizational strategy
As the Medical Director for our (Tryon, NC) clinic, you will provide day-to-day leadership for the clinic teams and deliver high-quality care, an exceptional patient experience and a best-in-class culture, acting as a Champion of the Hopscotch Care Model and a Culture advocate for your team and your patients. Provide leadership, oversight and support for the team to drive day-to-day execution against critical priorities to enable high-quality care, a great patient experience, engagement across the team and a best-in-class culture
Define objective goals and top priorities for the clinic and for each member of the team, in partnership with Hopscotch central team members, to support clinical, growth, and culture
Define team and culture priorities, in collaboration with Care Center Manager, ensure time/resources are invested to build and maintain a great culture and drive engagement of the team
Champion the Hopscotch Care Model and brand in the community , sharing the mission and spreading the word to enable more Medicare patients to receive this enhanced level of care
Ensure operational needs are proactively and collaboratively managed with the Care Center Manager , including provider coverage to ensure patient care is continuous
Set the curve for Care team and across Care Centers through clear understanding and execution to deliver care in the Hopscotch care model, a commitment to results, quality and excellence and by executing against key workflows and processes to enable the model
Management of Providers including ensuring all Providers complete administrative tasks and utilize indirect care hours appropriately, managing their panels and completing documentation
Lead by example and drive execution across tea ms by role modeling workflow efficiencies including accurate and timely manner for preparation, delivery and follow through of patient visits, including documentation and coding
Actively participate in all Clinical Forums , providing feedback, driving action and ensuring that key discussion points and takeaways are cascaded to your clinic Providers and other team members as appropriate
Coaching and Mentoring of Providers in order to support integration, transformation, and on-going operational excellenceat the clinic, including but not limited to comprehensive care model training, migration to athena EMR, renovations of the clinic, onboarding of new care teams roles, and reassignment of roles for the existing team members
Partner with the Care Center Manager to outperform against target metrics and outcomes, including patient experience, STARS/HEDIS, care coordination, utilization and cost of care, through collaboration and engagement of your clinical care team
Provide high-quality patient care in the comprehensive and interdisciplinary care model of Hopscotch health to deliver best-in-class outcomes and results for your dedicated patient panel
Provide direct oversight of your clinical care team , including Hopscotch Advanced Practitioner, Medical Assistant, Care Manager, Community Health Worker and others
Deliver comprehensive primary care services to a dedicated panel of patients , including office visits and telehealth visits for routine and acute primary care issues. This includes delivery of all types of patient visits, including Annual Wellness Visits, as well as patient outreach, triage, and care in the community as needed
Develop trust with patients and caregivers, help them garner trust in broader care team, engage them to educate on care plans and strategies for wellness and prevention

Cultivate a culture of high performance, service to patients, and continuous improvement that values learning and a commitment to quality
Help attract, develop, and retain talent across the organization
Message concerns and risks regarding patient care, team, or culture to leadership and propose solutions
Represent Hopscotch Health in the community and provides community-based education, engagement, and participation in events such as health fairs/conferences
You must be Board Certified in Internal Medicine or Family Medicine, have an active, non-probationary North Carolina state medical license, and be authorized to work in the US. Experience with the Medicare population, including in-home care as well as documentation and compliance requirements
Experience caring for “at-risk” panel of patients
Experience using data and insights to drive action in a clinical setting
Experience leading, teaching, and training others, in both formal and informal ways
Comfort with dynamic and sometimes ambiguous settings , showing the skill to bring a structured, proactive approach to prioritize and execute in a fast-paced, dynamic environment.
Patient- and mission-focused, with a passion for healthcare and service to the providers who deliver healthcare
Agile, yet thoughtful and can work effectively in a fast-paced, dynamic environment


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