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Telecommunications Technician Entry Level

2 months ago

Aurora CO, United States Lumen Full time

We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
The position is responsible for interacting with Lumen customers professionally and courteously, remotely or in person to review and discuss service order requirements. The position is responsible for installing, repairing, and testing residential and small business telecommunication services and broadband products and services. These responsibilities include enabling wireless/wired networks on company-approved modems/routers, connecting wires and cables to terminals, and attaching/detaching various kinds of hardware to wires, cables, buildings, poles, and inside facilities from the cross-connect or serving terminal up to and inside the customer’s home.
 
This is an entry-level position with no experience required and be willing to work outside. SIGNING BONUS
 
1,500 sign-on bonus, $1,250 bonus after 3 months from start date, $1,250 bonus after 9 months from start date. Install, maintain/repair, remove, rearrange, program, test, and troubleshoot residential/small business products and services, including but not limited to POTS, HSI, Networking, and fiber from the cross-connect or serving terminal into the customer’s premise.
Set up, reconfigure, maintain, and troubleshoot customer’s wireless/wired home network, including but not limited to wireless modems; and other wired and wireless communication devices linked into the home network.
Complete various splicing connections on new and existing cable, fiber, wire and connects wires and cables to terminals, and attach/detach various kinds of hardware to wires and cables. This includes cabling various electronic components (e.g., routers, computers, TVs, stereo systems, and home entertainment systems) and installing/maintaining/repairing inside wiring and jacks.
Utilizes hand tools, power tools, and specialty tools, including test equipment (i.e., VFL, ONX, OTDR) and/or laptop computer to install or repair and confirm product/service functioning properly, to troubleshoot and take appropriate action, and/or to coordinate repair and service issues with the applicable test center or other designated employees.
mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc., Complete a designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands.
Interact with customers professionally and courteously via telephone and on the premises. Confirm/update trouble reported or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, and review systems configuration. Test equipment, lines, and services to verify proper installation and/or repair.
Work well with others to achieve common goals and to foster a cooperative climate, as well as work independently in the field with little supervision.
Work with telecom color-coded wires and cables. Work with basic electricity, as it relates to telecommunications.
Able to work varying shifts and hours including possible mandatory overtime, weekends and holidays. When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
Able to perform job activities outdoors in different weather conditions (e.g., Minimum Hourly Wage $22.Maximum Hourly Wage $33.This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. This information reflects the anticipated base salary range for this position based on current national data. This position is eligible for either short-term incentives or sales compensation. To learn more about our bonus structure, you can view additional information We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. All legitimate job openings will be posted on our official website or communicated through official company email addresses. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.