Virtual Client Account Manager
7 days ago
This role supports CMU and LCC business by managing the customer relationship locally, with the expectation of enhancing the customer experience. The role will partner with CST, National Sales and Local Sales teams to deliver a positive customer experience.
This position is responsible for building relationships with new and existing accounts up to 50% of their time. The main focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.
Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions. Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.
Liaise with local contract sales organization to implement direction, best practices via GSC; Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
Build and maintain customer relationships as appropriate; Bachelors degree
3+ years prior outside foodservice account management or B2B sales experience
5+ years prior foodservice account management, B2B sales experience within restaurant, GPO background
Proficient with customer service management and able to partner cross-functionally
Ability to manage end to end initiatives through challenging deadlines
Excellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneously
Expert in Microsoft Office
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
Travel Requirements:
May need to travel to visit local customers
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