Store Manager 3rd Shift

4 weeks ago


Chattanooga TN, United States See Rock City Inc Full time

Description: The Clumpies Shop Manager is responsible for managing the daily operations of a Clumpies Ice Cream shop, ensuring our high expectations for guest service and guest experience are upheld. Under the direction of the Senior Manager of Clumpies & Good Dog, the Clumpies Ice Cream Shop Manager is responsible for performing the following duties:
s employment policies and procedures.
Assists in the creation of a shop's budget and ensures that the shop operates within the defined parameters of its budget.
Monitors cash handling procedures, monitors weekly sales reports and works with accounting to resolve any discrepancies.
Reviews monthly financial documents, providing feedback to the Senior Manager of Clumpies & Good Dog
Conducts monthly sales review, noting trends for discussion with the Senior Manager of Clumpies & Good Dog
Approves weekly payroll for their designated Clumpies shop.
Completes and submits monthly expense reports for approval by the Senior Manager of Clumpies & Good Dog.
T. support tickets, maintenance requests, operational requests, facilities requests, and garden requests on behalf of their shop.
Oversees the training of new partners in the Clumpies shop.
Ensures proper opening, shift-change, and closing procedures are adhered to by partners.
Conducts regularly planned shop-wide team meetings in collaboration with the Senior Manager of Clumpies & Good Dog
Conducts weekly quality walks for the shop and discusses areas for opportunity with partners.
Meets regularly with shop leadership, providing support as needed to resolve partner and guest service issues.
Creates weekly schedule for partners in Paylocity, approves and manages time off requests in Paylocity.
Completes status reports, performance feedback, partner assessments, and opportunity requests in a timely manner.
Ensure health codes and safety standards are followed in order to maintain a high health score by ensuring Clumpies staff are properly trained in food and workplace safety.
Coordinates select special events in the shop under the supervision of the Senior Manager of Clumpies & Good Dog.
Coordinates with Clumpies production kitchen on new product rollouts and training materials.
Monitors Mystery Shop program results, training partners on opportunities, and promoting growth areas within the defined time frames.
Communicates with the marketing department on shop-specific needs with the collaboration of the Senior Manager of Clumpies & Good Dog.
Performs cashier duties, serves guests, and prepares food as needed.
Attends monthly Management Meetings and Lunch & Learn.
Performs other duties as assigned by management
Associate or Bachelor's degree in Hospitality Management, Business Management, or a related field of study.
A minimum of one year(s) experience in retail management and/or a food service management environment is preferred.
Must possess proficient computer skills and be proficient in MS Office, including Word, Excel, and Outlook.
Ability to read and understand operational documents.
Ability to perform these operations using units of American money.
Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed.



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