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Full time staff

2 months ago


New Brunswick NJ, United States RWJ New Brunswick Full time

Bachelor's Degree
Exceptional customer service, phone etiquette and communication skills
Complaint management skills
Proficiency in data management and other IT platforms
Proficiency in PowerPoint, Microsoft Office, and Excel
Ability to effectively communicate with patients, family members, co-workers, clinical and non-clinical staff, promoting a consistent customer service focus with positive approaches
Ability to adequately and accurately document information and maintain files
Willingness to work as a team player and contribute to departmental and organizational projects, initiatives, and ideas with primary focus on process/workflow improvements.
Exceptional organizational skills, ability to multi-talk and work independently, as a self-starter, with minimal supervision
Evening Shift
Rotating weekends and holidays may be required
Full-Time
Facilitates investigations and resolution of patient grievances concerning the quality of care and service to by providing a formal grievance mechanism
Forms partnerships with internal and external stakeholders to resolve complaints and grievances
Masters an understanding of the organization s mission, policies, procedures, and services to respond to patient questions or concerns
Responds to potentially serious incidents and reduces possible litigation
Serves as a consultative advisor to department and unit leaders, regarding best practices that affect patient needs and rights
Provides leadership role in the inclusion of the patient/family experience
Complete daily rounds on inpatients to ensure that expected essential behaviors are demonstrated, and essential duties are being done, as it pertains to best practices affecting patient experience, safety outcomes, and HCAHPS performance
Assists with promoting language access service utilization
Attend unit specific Patient Experience meetings to share performance data, in order to educate staff, and enhance engagement and understanding of patient's expectations, as well as how to fulfill those expectations
Its mission is to collaborate with Robert Wood Johnson University Hospital leadership and staff to empower families to provide input for organizational policies and practices
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.