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Supervisor - Training & Quality - Telecommute
2 months ago
MedStar Health is looking for a Supervisor for our HEART Team The HEART Team provides holistic, interdisciplinary, community based medical and behavioral health services designed to help beneficiaries manage complex medical and behavioral health illnesses. It aims to restore health, improve community, daily living, personal, and social skills while reducing incidence of medical or behavioral health crises that lead to unnecessary use of the hospital system.
This is a remote position with a Monday-Friday 8:30-5pm schedule.
Supervises the implementation, integration, and operational direction of the HEART Team within the Care Transformation Organization. Facilitates the continuum of care, works collaboratively with interdisciplinary staff, both internal and external to the organization. Supervises a multidisciplinary team including care managers, nurses, therapists, psychiatrists, peer recovery, dietitian, community health advocates and vocational specialists to provide home and community-based services. facilitating timely access to care, coordinating service across the continuum, use of alternative care outside traditional office visit, and delivery of services for patients who may benefit from behavioral health services and/or social service organizations. Assists the CTO Clinical Operations Manager in managing daily operations of the HEART Team with a goal of maintaining adequate staffing levels and efficient workflow. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Provides leadership, instruction, supervision, and direction to associates providing HEART Team services in the Care Transformation Organization (CTO). Assists with the selection, training, orientation, and assignments of the department staff. Assists with the development of performance standards, and evaluation of associate performance. Assists in assessing staff professional development and training needs. Identifies training needs related to the clinical software system (data entry / documentation) and programs or processes within the CTO. Implements a plan for training based on identified needs.
Actively develops and manages HEART Team services and provides guidance for the development individualized plans of care according to CTO guidelines and other regulatory obligations.
Provide oversight for services in the community which includes: assessment, planning, coordinating, implementation, and evaluation. Helps to coordinate discharge planning as appropriate.
Acts as an advocate while assisting MDPCP beneficiaries to coordinate and gain access to medical, psychiatric, psychosocial and other essential services to meet their healthcare needs.
Serves as a point of contact to support departmental workflows, processes, procedures, SOPs (Standard Operating Procedures), operations, productivity standards, and regulatory requirements (i.e. CMS). Communicates patient needs with Providers and practice staff in a courteous and helpful manner at all times. Responsible for oversight of day-to- day operations of the HEART Team, which may include preparation of daily coverage assignments and adjustments as needed. Participates in meetings, serves on committees and represents the department in community outreach efforts as appropriate. Participates in multidisciplinary quality and service improvement teams as appropriate.
Assists staff in identifying ways to improve the efficiency of the department. Motivates staff to assist with innovations and member and provider engagement. Associate's degree in Nursing; Bachelor's degree BSN required or
3-4 years 3 years CM experience required and
~1-2 years Medical and Behavioral Health clinical experience required
Ability to use computer to enter and retrieve data.
Working knowledge of Microsoft Word, Excel, and PowerPoint applications.
