Service Tech

4 days ago

Stony Brook MA, United States Astound Broadband Full time

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
 
This position will be based out of Astound’s Arlington, MA office.
*Residential install, service/repair, and disconnects* (data, video, phone) on customer premises
Communication with leadership and dispatch as needed
Perform all work in a safe manner according to all company policies and state rules and regulations
Operate any company vehicle in a safe and responsible manner according to all company policies and state rules and regulations
Perform residential/commercial installations, changes of service and disconnects* (high-speed data, video, phone) on customer premises
Ensure all work is completed in accordance with all applicable company procedures/policies and in compliance with all municipal, state and federal laws and guidelines
Perform troubleshooting tasks to identify problems and develop and implement resolutions for video, phone, high-speed data and networking devices
Ability to troubleshoot all related RF problems from three active poles back to the customer premise (i.e. troubleshoot taps as in seizure screws and water damage; Responsible for the operation and use of related test equipment to include, but not limited to, a signal level meter, multimeter, leakage detection equipment and laptop
Provide customer education and information on the services, equipment and products installed
Maintain regular communication throughout the shift with management and dispatch
Issue, receive, maintain and be accountable for an approved level of inventory stock and equipment
Maintain an up-to-date timesheet and complete assigned training in a timely fashion
Experience: 6+ months of satisfactory metrics OR 1+ years external telecommunications technician
Communication (verbal, written); Basic Computer Skills; Working alone
401k retirement plan, with employer match
~ Insurance options including: medical, dental, vision, life and STD insurance
~ Floating Holiday: 40 hours per year
~ Paid Holidays: 7 days per year
~ Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
~ Tuition reimbursement program
~ Employee discount program *Benefits listed above are for regular full-time positions


Take care of our customers
* Take care of each other
* We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. CCPA Employee Privacy Policy (For California Candidates Only):
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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