Manager, Retail Talent Experience

1 month ago

Atlanta GA, United States Carters Full time

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. The Manager, Retail Talent Experience will lead the continuous improvement of the talent acquisition programs, processes, and tools to improve recruitment performance and ensure compliance. This role has full responsibility to support the US and Canada store teams through the implementation of various talent-related programs, initiatives, and projects. Responsibilities include developing recruitment strategies, and leading employment branding and engagement initiatives in partnership with key Business Partners.
This role reports to the Senior Director - Talent Acquisition, has 2 direct reports and is based in our Buckhead office (4 days a week on-site).
Talent Acquisition and Employment Branding Program Management - 70%
Manages hiring strategy, tools and resources for the retail store team.
Acts as subject matter expert (SME) for the Retail Stores; participates in project management of complex and large-scale Talent Acquisition technology implementations and enhancements; networking across teams, keeping key stakeholders informed and influencing project decisions.
Enhance existing recruiting training and field best practices. Build communication, training and program documentation for new Retail TA technologies and best practices.
Lead a data-driven approach to demonstrate team success and continuously improve TA and Branding strategies through reporting and analytics.
Manages the Retail Stores Networking and Recruiting resources; Leads the Retail Store Employee Referral Programs; Works in partnership with Corporate and DC recruiting leaders as well as our internal and external Marketing partners to continue to evolve and refine our external employment brand; Creates and leads effective recognition and engagement programs (Way to Go, Store Celebration, New Hire, Internal Promotion kits); Collaborates monthly with HR business partners on program reporting, replenishment and audit findings to ensure consistency and determine future action plans.
Plans and manages annual Field Leader Orientation.
Leads root cause analysis and feedback sessions with new field leader hires to understand talent experience, gathers and acts on feedback.
Creates, leads, and manages the hand-off of the new hire experience - road maps, training plans and onboarding strategy for stores.
Proven ability to build strong partnerships, solve problems, and utilize various resources
Advanced skills in MS Office (Word, Excel, PowerPoint)
Minimum of 5 years of experience in Human Resource and/or Talent Acquisition in multi-site industry
HRIS, applicant tracking system, and LinkedIn experience strongly preferred
Bachelor's degree strongly preferred
Project Management and/or Talent Acquisition technology experience preferred
Quarterly store travel required
Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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