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Quality Assurance Senior Manager
2 months ago
CommScope's CCS segment provides innovative fiber optic and copper cable and connectivity solutions for use in data centers and business enterprise, telecommunications, cable television and residential broadband networks.
Our CCS Team is hiring for Quality Manager who has experience in working in Telecommunications or Automotive industry to join our Team in Claremont/Catawba, NC.
How You'll Help Us Connect the World:
~ Lead a team of 35 engineers and technicians to develop, implement and manage all aspects of the organizations Quality, Training, Documentation, Calibration and Equipment Engineering functions and programs for the NC Cable group including Category Copper, ISPF, OSPF, Drop Fiber, Coax, CIC, Empty Duct, and specialty OWN cables.
~ Support both Broadband and Enterprise business units.
~ Serve as the NC Cable champion of Quality to both external and internal customers.
~Ensure that all products meet or exceed the customer’s stated requirements and expectations and that Quality Procedures and Policies for the organizations products and services are current and uniformly coordinated across all NC facilities.
~ Direct the ISO 9000/TL9000:2016 program and help sustain a visible and progressive culture of continual improvement and Lean / Kaizen.
~ Develop and implement training process to ensure that all employees are properly trained and certified.
~ This position has cross functional accountability and interactions with Product Management, Sales, Risk Management, Operations, Finance, Human Resources, Planning, and any other applicable areas, in support of improving overall Quality.
~ Support operations, maintenance, process, controls and product engineering on equipment purchases, installations, moves and upgrades.
Lead the organization’s efforts in complying with the latest ISO 9000/ TL9000:2016 Quality System Standards. Comply with the requirements of other Quality System and Product Standards (UL/ETL or Customer specific) as necessary. Promote the use of proactive Quality planning tools such as SPC, FMEAs, Control Plans, etc. Coordinate activities of Manufacturing and Engineering to ensure the effective introduction of new/improved products, processes, and materials.
Utilize process/product audits, customer feedback, and other tools to drive continuous improvement in the operation and recommend appropriate changes to Products and/or Services.
Establish criteria, metrics, and goals to demonstrate quality effectiveness in the areas of production efficiency, yield improvement, scrap reduction and customer satisfaction.
Develop and maintain a Quality information system that communicates key quality related information to site management and product team members. Reports should be timely, thorough, and provide sufficient analysis or recommendations that appropriate actions may be taken.
Develop and manage the Quality Department’s annual capital and expense budgets.
Manage 35+ department employees and insure that training and developmental needs are met.
Ensure effective Supplier Quality Assurance and Incoming Quality Control programs are in place. Support R&D, Process Engineering, Controls Engineering, Global Manufacturing Engineering and Operations across all NC Cable products on equipment procurement, layout, installation, upgrade etc. Key member of the capacity and equipment planning team.
Participate as an active and contributing member of the appropriate Global Quality Management and Product Team(s) to ensure that the product line and Corporate Quality standards are achieved. Develop, implement, and document training programs for job specific operator skills as well as soft skills.
Maintain the documentation and calibration systems for all NC Cable operations.
Bachelor’s degree and 10+ years of previous manufacturing related experience required.
Minimum of 8 years’ leadership experience in the Quality Assurance field. Working knowledge of Quality tools such as SPC, FMEA, Control Plans, Root Cause Analysis, Poka Yoke, etc. required.
Must have working knowledge of ISO 9000/ TL9000:2016 Quality System Standards.
Must have proven experience or ability to manage technically trained employees, including degreed engineers.
Ability to lead project teams across departments and/or cross functional personnel located at multiple facilities within North America.
Must have demonstrated Excel, PowerPoint, Word Processing, Database, ERP (SAP) and Business Objects / Power BI skills.
Ability to articulate (verbally & in writing), defend and negotiate Quality expectations with internal and external customers at all levels of management.
Ability to juggle multiple priorities and maintain the proper balance between meeting the business needs and managing the available resources.
Excellent communication skills and ability to summarize significant amounts of data into easily understood reports with appropriate recommendations required.
Limited travel as required.
Perks & Benefits: The candidate will be rewarded with a comprehensive benefits package, including paid vacation, medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan and participation in the Company’s Annual Incentive Plan.
Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.You can also learn more about CommScope’s accommodation process and EEO policy at
