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Retail Customer Service Specialist

4 months ago

Woodbury MN, United States Public Lands Full time

At Public Lands you can turn your passion for the outdoors into a career. Our mission is to celebrate and protect our public lands, ensuring everyone can explore our great outdoors.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip explorers of all levels for their next adventure outdoors.
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
* Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
* Serve as primary customer service provider at the front end and liaison between customers and management.
* Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
* Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
* Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
* Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
* Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
* Take an all-hands-on-deck approach to support the team across the store.
* Perform other tasks as assigned by management.
Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. Here are the traits we look for in our store teammates:
* Decision-Quality/Decision-Making Abilities
* Prior retail sales, cashier, or customer-focused experience preferred.
* items occasionally (up to 5 times per hour).
*