Store Retail Cash Office Team Leader

6 days ago

Salem NH, United States House of Sport Full time

House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.  
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.

If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today

OVERVIEW:

ROLE RESPONSBILIITES:

The Loss Prevention & Safety Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs. This role will model customer engagement behaviors to detect and deter shoplifters and provide service to all customers.

Internal and External Theft Deterrence and Awareness
~ Support, promote and actively demonstrate company values related to athlete engagement.
~ Detection, investigation, and documentation of Organized Retail Crime, and other violations of law and/or company policy. This includes networking with law enforcement, loss prevention professionals and other retailers to identify and create comprehensive case files for repeat external theft perpetrators and minimize exposure to loss and fraud.
~Proactively monitors controls and conducts local surveillance to identify possible dishonest activity, concerning behaviors typically attributed to shoplifting activity – internal and external. 
~ Routinely walks stockrooms and employee only areas to ensure store is in compliance with stockroom standards and identify any signs of internal theft.
~ Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity.
~ Effectively network with retail and government resources to identify, investigate, and address organized retail crime activities inclusive to case resolution and prosecution.
~ Requires 100% ability to walk sales floor, stockrooms and office areas during duration of shift.
~ Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior.
~ Completes weekly LP Lead Recaps. 


Inventory Movement Validation
Trains all store associates and managers on Company Loss Prevention and Core Operational programs to ensure compliance.
Conducts regular review of operational processes for compliance - Inventory movement, cash office procedures and Known Loss Reporting. Develops tactics for improvement, as necessary.
Trains and validates process execution related to inventory movement functions to include TIME, claims, omni channel fulfillment and inventory adjustments.
Analyze key metrics to identify operational deficiencies and financial risks, develops tactics to improve.

Physical Security and Safety
In partnership LP Director-Specialty, assists with conducting store Loss Prevention assessments to ensure compliance with company processes and legal requirements. 
Ensures compliance with physical building security to include key control, monthly alarm tests, alarm call response and store alarm call list is maintained.
Ensures the safety and security of associates, customers, and property per local regulations to include off site and external storage locations.
Conducts MES sweeps, Fitting Room checks and safety certifications as the needs of the business dictate.
Responsible for completing or assisting with all store and department specific safety certifications in a timely manner consistent with reporting expectations. i.e. monthly safety certification, rock wall and customer services department.
Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls.
Ensures all necessary licenses and permits related to areas of responsibility are up to date and works with applicable departments to renew prior to expiration.
May function as the store safety committee leader and completing all required documentation.
Reviews safety trends and develops action plans regularly with the store leadership team.
Participates in Shrink Coach meetings, new hire orientation and conduct frequent training sessions with store teammates.
Assists the store Shrink Coach and is responsible for auditing the store Shrink Business Plan. 
Provide ad hoc support for the general needs of the business as necessary.


LEADERSHIP COMPETENCIES:

Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
Engagement Driver
Talent Developer
Effective Team Building Skills
Plans & Aligns

QUALIFICATIONS:

~ Prior LP or educational experience in Loss Prevention preferred.


Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors.

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