Call Center Sales Activation Rep
Found in: Jooble US O C2 - 3 weeks ago
The Outreach Activation Specialist I role is responsible for contacting external customers to activate Spectrum services through outbound and inbound calls. Guide customers through the entire activation process, troubleshooting any issues using various tools and applications. Responsible for getting leads activated with existing customers in accordance with company standards and policies.
Facilitate customer escalations to local management/support as required. Determine necessity for field visits.
Ability to read, write, speak and understand English
Ability to use personal computer & multiple software applications
Ability to effectively address/resolve customer complaints and issues
Knowledge of office procedures and Company policies
Required Related Work Experience and Number of Years
Customer Service or Sales Experience - 2+
Knowledge of the cable/telephony industry - products and services
Knowledge of all four lines of business (Cable, Internet, Voice, Mobile)
Knowledge of product information, packaging, pricing and current offers
Office environment
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
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