Customer Support Representative

2 weeks ago

Chandler AZ, United States DISH Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. 

Department Summary

The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Chandler facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs.


You will have the opportunity to become a subject matter expert in the Chandler location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities.

Job Duties and Responsibilities

As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry.

Tasks and Responsibilities

Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include:

  • Establish long-term customer relationships by providing exceptional service and one-call resolution
  • Maintain strong knowledge of our wireless products, accessories and pricing plans
  • Provide product suggestions and sell our products and services to customers
  • Accurately respond to customers’ questions regarding billing, devices, product features, troubleshooting, and hardware operation
  • Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency
  • Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues

Skills, Experience and Requirements

All candidates must have

  • High School diploma, GED, or equivalent experience
  • An awesome attitude with a customer-first mindset
  • A desire to work in a collaborative team environment

Ideal candidates will have

  • Related customer service experience and/or training is a plus
  • Experience in the wireless industry is a plus
  • Familiarity with wireless devices and their functions
  • Familiarity with the process of changing wireless providers
  • Strong sense of pride when assisting customers with pricing, wireless devices, services and products
  • Adaptability to different work environments
  • High engagement throughout the entirety of their shift
  • Willingness to work flexible schedules - pay differential applies to weekends and evenings
    • $2/hr additional per hour worked after 6 pm
    • $2/hr additional per hour worked on weekends
  • Ability to smoothly operate Windows OS desktop computers
  • Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools
  • Excellent written and verbal communication skills with the ability to provide a high level of customer service
  • Willingness to proactively communicate problems back to the business
  • A desire to continually improve and an openness to being coached and developed

What’s in it for you?

  • Starting pay at $20.00/hr
  • Opportunity is our greatest benefit
    • Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
    • We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.
  • Company-provided equipment
  • Extensive Benefits Package
    • Medical, Dental, Vision Insurance
    • Paid vacation and sick time
    • 401(k) Investments
    • Company-matched funds
    • Tuition reimbursement
    • Heavily discounted DISH, Sling, & Boost Mobile
      • 330 free channels including premiums
      • $5 monthly Sling Blue and Orange service
      • $10 credit per line (up to 5) for Boost Mobile

Salary Ranges

Compensation: $20.00/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

  • Customer Support Representative

    2 weeks ago

    Chandler, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Customer Service Representative for Staffing Company in Chandler

    1 month ago

    Chandler, Arizona, United States Quality Support Services Full time

    Job OverviewQuality Support Services is seeking a skilled Customer Service Representative to join our team in Chandler. As a key member of our staffing company, you will be responsible for interfacing with clients, utilizing social media and traditional methods to recruit individuals, and editing punch detail for contract associates.Key...

  • Customer Support Representative

    4 weeks ago

    Chandler, Arizona, United States Schurz Communications Full time

    At Schurz Communications, we are seeking a highly skilled Customer Support Specialist to join our team.The ideal candidate will be responsible for providing exceptional sales, billing, and technical assistance to our customers and team members.This role requires strong problem-solving skills, the ability to work independently, and a passion for delivering...

  • Customer Support Representative

    4 weeks ago

    Chandler, Arizona, United States Schurz Communications Full time

    Orbitel Communications, LLC, is seeking a highly motivated individual to fill the role of Customer Support Specialist.This position is responsible for providing exceptional sales, billing, retention, and technical assistance to both team members and customers.The ideal candidate will possess strong problem-solving skills, be able to enhance processes, and...

  • Customer Service Representative

    2 months ago

    Chandler, United States Wells Fargo Full time

    Support financial products and services. Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution. Perform moderately complex customer support task Customer Service, Customer Service Representative, Representative, Retail, Banking, Training

  • Customer Service Representative Medical Equipment

    2 weeks ago

    Chandler, AZ, United States DISH Full time

    Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.  The Wireless Customer Service Representative...

  • Customer Service Representative

    4 weeks ago

    Chandler, United States Randstad North America, Inc. Full time

    Join Our Team as a Banking Call Center Representative! Are you ready to be the friendly voice of our bank? We're looking for enthusiastic and customer-focused individuals to join our Banking Call Center team! As the first point of contact, you'll ass Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Bilingual Customer Service Representative

    2 months ago

    Chandler, United States Wells Fargo Full time

    Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high Customer Service Representative, Customer Service, Bilingual, Representative, Retail, Banking

  • Wireless Customer Service Representative

    2 months ago

    Chandler, United States DISH Network L.L.C Full time

    DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and pro Customer Service, Customer Service Representative, Representative, Customer Experience, Technical Support,...

  • Customer Service Representative

    4 months ago

    Chandler, United States The LEGO Group Full time

    Respond in a lively, reliable, knowledgeable, and engaging way to inbound consumer contacts your entire shift through phone calls, email, and live chat. Engage in both verbal and written communication. Use technology while helping consumers. Salesfor Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Customer Service Representative

    2 months ago

    Chandler, United States First Credit Union Full time

    CUSTOMER SERVICE REPRESENTATIVE AZ CENTRAL TOP COMPANIES TO WORK FOR IN ARIZONA 2023 ! Do you have a passion for helping others? Do you enjoy making a difference? Do you want to work with awesome co-workers? If you answered yes – we might be a good fit for you! We are proud of our history! Since 1929, we have been dedicated to delivering...

  • Customer Service Representative

    2 weeks ago

    Chandler, Arizona, United States NuSpine Chiropractic Full time

    About the Customer Service Representative role at NuSpine ChiropracticAt NuSpine Chiropractic, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be the first point of contact for our clients. Your primary focus will be on delivering exceptional customer service, ensuring that...

  • Customer Service Representative

    3 weeks ago

    Chandler, Arizona, United States Gecko Glass Full time

    At Gecko Glass, we are seeking a skilled Customer Service Representative to play a pivotal role in delivering exceptional customer service to facilitate the successful sale and processing of insurance claims for auto glass repair and replacement.Key Responsibilities:Inbound and outbound calls to address customer inquiries and provide supportAssist insurance...

  • Customer Service Representative

    1 month ago

    Chandler, Arizona, United States K9 Resorts Chandler Full time

    Job Title: Customer Service RepresentativeAt K9 Resorts Chandler, we are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients and their pets.Job Summary:The Customer Service Representative will be the face of...

  • Sales Representative

    1 month ago

    Chandler, Arizona, United States Safe Streets USA LLC Full time

    Job OverviewWe are seeking a highly motivated and results-driven Sales Representative to join our team at Safe Streets USA LLC. As an Inside Sales Representative, you will be responsible for generating new customer accounts for our ADT Security Essentials Package.Key Responsibilities:Develop and execute sales strategies to acquire new customersProvide...

  • Customer Support Agent

    2 weeks ago

    Chandler, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Customer Service Representative

    1 month ago

    Chandler, Arizona, United States Bryan Ross - State Farm Agent Full time

    Job OpportunityAre you looking for a challenging and rewarding career in sales and customer service? Do you have a passion for building relationships and helping others achieve their goals? We may have the perfect opportunity for you!Job SummaryWe are seeking a highly motivated and results-driven Customer Relations Representative to join our team at Bryan...

  • Customer Service Representative Position

    4 weeks ago

    Chandler, Arizona, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Key Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    1 month ago

    Chandler, United States Circle K Full time

    Circle K - 1995 W Chandler Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    2 months ago

    Chandler, United States Circle K Full time

    Circle K - 1010 E Chandler Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...