Full-Time Loan Officer
2 weeks ago
The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).
Effectively manage a pipeline of up to 75 loans
• Performing routine data entry and validation tasks
• Handling routine calls, emails and/or chat responses with Pennymac employees, consumers &/or authorized 3rd parties
• Monitoring work queues and intervening as needed
• Must request assistance for escalated and/or more complex issues to department associates or supervisors.
• Meet outlined production and quality standards.
• Follow established Policy and Procedures
• Customer service, Data entry, loan processing, encompass, loan origination, Call center, Customer support, Inbound call, Financial services, Customer service call center, mortgage, mortgage loan, mortgage processing, outbound calls, mortgage lending
*Customer service,Data entry,loan processing,encompass,loan origination
*Mortgage and/or financial services call center experience is a plus
• Bilingual Spanish is a plus (not required)
• General understanding of applicable Federal, State and Local mortgage regulations a plus
• Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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