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Amazon DMS Programmer Writer, Service Docs

2 months ago

North Bend WA, United States Amazon Development Center U.S., Inc. Full time

Do you want to have a profound impact on the future of Cloud Technology? The Technical Content Experience (TCX) team, also known as AWS Documentation, is looking for a programmer writer to support Amazon DMS, a managed migration and replication service that helps move your database and analytics workloads to AWS quickly, securely, and with minimal downtime and zero data loss. . The documentation you write will help customers use Amazon DMS to migrate data and replicate ongoing changes from relational databases, data warehouses, NoSQL databases, and other types of data stores into the AWS Cloud.
You will need a technical background with experience writing technical documentation. You should have a unique ability to think big and anticipate how customers will want to use AWS services together to deliver results.
The successful candidate will demonstrate a history of seamless interactions with software developers, technical product managers, developer advocates, customer representatives, and customers. Join us on our journey to provide high-quality documentation and code examples to our customers.
Create and maintain technical content for Amazon DMS customers that is accurate, discoverable, and well-organized.
* Work with metrics and stakeholders to make improvements to DMS documentation and UX to continually improves customer experience.
* Produce multi-service code examples that reflect common customer journey and usage patterns.
* Develop and formalize working relationships and processes to ensure code examples in guides are up to date, run as expected, and have unit tests.
* Mentor junior team members in team tools and processes, and provide guidance in how to create and publish code examples.
* Impact product CX, UX design, roadmap priorities, and engineering team goals.
Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
The AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our US Amazon offices.
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
Degree or certification in a relevant technical field or equivalent experience
* A minimum of 5 years in a technical writing or programming role with high-quality written work artifacts
* Experience with or understanding of cloud computing, including cloud storage technologies
* Experience working directly with software engineering and development teams
* Passion for learning new tools, programming languages, and techniques
* Experience designing, planning, and delivering content solutions that meet the needs of technical business customers
* Experience with XML-based publishing systems and working with XML, markdown, and HTML
* Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.