Senior Technical Writer, AWS Cloud Optimization Success
2 days ago
Job ID: 2837891 | Amazon Web Services, Inc.
Want to work on the cutting edge of cloud technology? Can you explain complex information clearly, concisely and accurately to a technical audience? Can you define strategy and drive it with organizational leaders and subject matter experts? If yes, consider joining us as a Senior Technical Writer on our Amazon Web Services (AWS) Well-Architected Guidance team
As a Senior Technical Writer, you are a creator and a leader whose work plays a key role in customer success. You will be the first customer for new features and services, diving deep to understand how they work, then making it real for customers through technical content. You will be the voice of the customer whose insights drive the continuous improvement of the technical documentation and the services themselves.
While hands-on experience with monitoring, logging, and configuration management or CI/CD technologies is ideal, it is not required. You will need hands-on technical experience and the ability to dive deep into new tech quickly. You must also have the skills to work with organizational leaders, subject matter experts, and other writers to build content strategies and deliver results using agile models and processes.
AWS has the most services, and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether it's Identity features such as access management and sign on, cryptography, console, builder and developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
Key job responsibilities
- Author and deliver high-quality documentation for Well-Architected Content.
- Develop, negotiate, and drive content strategy in alignment with engineering product strategy.
- Be the first “customer”– providing technical feedback on new features and experiences.
- Work with customer data, gather feedback and drive your insights into content and product planning.
- Work with other writers and editors (yes, we have editors) to improve how we write, and evolve how we approach writing as a team.
BASIC QUALIFICATIONS
- Bachelor's degree in a relevant field or equivalent experience
- 5+ years of experience writing for developer and technical audiences - blog, product documentation, technical information
- Experience working in an Agile team environment
- Experience with cloud computing or web services
- Experience working on or closely with software development teams
- Experience using an XML-based authoring system
- Technical experience in a major technology area such as Compute, Storage, Serverless, Database, Developer Tools, DevOps, Security, or Monitoring and Logging
- Experience writing for IT professionals, system administrators, or DevOps engineers
- Experience working with XML, reStructuredText, or Markdown-based documentation systems
- Experience working with Git or similar distributed version control system
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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