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Senior or Principal UX Researcher

2 months ago


Boston MA, United States Fidelity Investments Full time

Fidelity Investments is looking for a User Experience Researcher who is passionate about their craft and improving employee digital experiences. As a member of the Digital Workplace Experience Chapter Area, you will keep the end user at the center of everything we do, ensuring we are delivering world-class digital end-to-end experiences for our associates and customers. You will sit with other designers and user researchers within the Digital Workplace Experience Chapter Area and be aligned to an interdisciplinary squad.
5-8 -years of UX or related experience is preferred
~ A degree in a related field such as in Human Factors, Human-Computer Interaction (HCI), User Experience, Usability Engineering, Experimental Psychology or related field, or equivalent education and related training / certification
~ Experience working on agile teams delivering value in digital products preferred
~ Financial or similar industry experience desired.
~ Experience with user-centered design research methodologies and rapid ideation processes such as Lean XD, Design Sprints and Agile methodologies.

Deep familiarity with executing a variety of qualitative and quantitative research methods such as interviews, surveys, usability testing, task analysis, contextual inquires, ethnographic studies, & card sorting.
Ability to perform heuristic evaluation, accessibility reviews and testing of applications and make concrete recommendations for improving their usability.
equally at ease speaking with developer partners or executives
Creates and develops post project executive summaries, retrospectives and project follow-ups
A foundation of development knowledge, both web and mobile
Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
UX Researchers typically

Work closely with UX strategists, designers and fellow researchers to provide research expertise and support during workshops and ongoing UX activities.
Interpret qualitative and quantitative data from web analytics, user research data, trends and patterns to create actionable recommendations at project and portfolio level.
Synthesize research data, summarize findings & present results to management and project teams for both strategic and project level insight.
Partner with the product owner to help inform product strategy
Contribute to the culture of the Digital Workplace Experience Chapter Area (user research & UXD)
As a member of the Digital Workplace team within Enterprise Technology, you will be working in a collaborative, dynamic, and creative environment at Fidelity Investments. The vision of Digital Workplace is to ensure associates have the right digital tools, training, and support to do their best work. We will do this by owning the associate digital experience for the firm, focusing on capabilities (rather than on tools and vendors), using a test-and-learn approach, designing more effective rollout and adoption experiences, and paying close attention to every detail in the "last mile."
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.