Vice President Management
Found in: Jooble US O C2 - 2 weeks ago
Join a pioneering force in network automation
At IP Fabric, we're on a mission to define and lead the technology space of network assurance. As we take strides towards realizing this ambitious goal, we're in search of the sharpest minds to join our diverse and distributed team, helping us shape the future of network assurance. After securing a series B investment, we continue to grow the business, spanning across Europe, the US, and far beyond.
As the VP of Customer Success at IP Fabric, you'll play a pivotal role in shaping the future of network assurance and automation.
Your mission: build and execute strategies that not only drive customer adoption, satisfaction, retention, and growth but also establish a new department that becomes the heartbeat of our success story.
Craft and implement a comprehensive customer success strategy that intricately aligns with our business goals and objectives. Define key performance indicators (KPIs) to gauge and continuously refine the effectiveness of our customer success initiatives.
Building from Scratch: it's about building one from the ground up. You’ll be expected to build scalable and targeted processes/programs through automation, customer segmentation, etc. Source, train, and lead a customer success team that sets the bar high. Work seamlessly with Marketing and Sales teams to ensure a unified approach to customer success.
Advocate for enhancements, features, and process improvements based on invaluable customer feedback. Metrics and Reporting: Own customer success metrics, generating insightful reports for senior management. Use data-driven insights to refine strategies and make informed decisions.
Proven experience in a customer success leadership role within the tech industry.
Track record of building and leading successful customer success teams and processes from the ground up in a fast-growing environment.
Strong understanding of network infrastructure, network automation, or related technical domains would be a huge plus.
Analytical mindset with the ability to turn data into actionable insights.
Experience with customer success tools.
As the architect of our Customer Success function, you'll have the autonomy to make impactful decisions and drive meaningful change.
If you're a strategic thinker, a team builder, and a customer advocate ready to lead a new function that directly impacts our customers' success, welcome aboard this incredible journey.
Health, Dental and Vision Insurance.
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Found in: Jooble US O C2 - 1 week ago
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