Head of Operations Management

4 weeks ago


Vail CO, United States Cuvee Full time

DIRECTOR OF OPERATIONS

Our vision at Cuvee is to create the worlds most elevated collection of ultra-luxury private villas and chalets in the worlds most sought-after destinations. Our global collection consists of approximately 100 luxury homes, and we plan to expand this to over 300 by the end of 2025. They curate personalized travel experiences by connecting our guests to their surroundings through couture design and architecture, exceptionally tailored guest planning, and immersive, singular cultural experiences that only a local can create. The quality and personalization of what our discerning travelers experience with Cuvee has garnered unparalleled praise and we are consistently rated a perfect 5 and collect surveys from over 96% of all guests this is the highest guest satisfaction in the industry.

If youre passionate about building and selling travel experiences, creating close relationships with guests, and developing a network of brand ambassadors, this is the ideal position for you. Build and Manage Vail team consisting of Destination Managers, Property Managers, and Housekeepers
Manage the guest lifecycle process effectively to achieve 50% guest rebooking and referral targets
Develop and maintain relationships with local influencers and partners such as realtors, travel agents, vendors, and property managers to generate rental and homeowner referrals and revenue
Develop a personalized understanding of each guests travel needs
Plan and recommend highly personalized travel itineraries that best suit the needs of guests
Expand brand knowledge of Cuvee in Vail by networking, participating in events, hosting gatherings, etc.
Foster a community across Cuvees existing and prospective Vail Valley homeowners
Manage the guest experience to Cuvees high standards
92 on 5-star scale and 96% survey collection rate
Deliver effective property management services that include scheduled inspections and maintenance, tracking issues, reporting to homeowners, and ensuring homes are maintained at the highest standards
Bachelors degree required; Hotel Management, Business Administration, Marketing, Communications or applicable to position preferred
Minimum of 5-7 years professional experience in sales, marketing and/or guest management; association with luxury brands or high-end travel and hospitality preferred
Exceptional organizational and time management skills
Flexibility with work schedule to include nights and weekends as needed

Learn more about Cuvee at our website,

Position includes extensive benefits including Stock Options, 401(k) matching, health, dental, vision and so much more.



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