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Under the supervision of the Center Director, the Day Center Supervisor manages the daily operations of the CEI PACE program day center. Responsibilities include the planning, coordination and implementation of all activities in the Day Center as well as the supervision of the Center Geriatric Aides, Activities Manager and Aide and the Center Administrative Assistant. These operations may include but not limited to clinical support, participant personal care, recreational activities, administrative, meals and participant transportation. The Day Center Supervisor promotes the PACE model of operations to internal and external customers to achieve ongoing census growth and satisfaction with services and implements continuous process improvement projects to serve the community to a high level of excellence.
In collaboration with the Center Director, responsible for the planning, coordinating, implementing and monitoring of the PACE day-to-day activities, operations, physical plant, supplies and equipment.
Responsible for the coordination and supervision of assigned departments.
Support and/or assist with process improvement efforts with other department supervisors to achieve PACE operation goals by setting priorities, reviewing budget guidelines, implementing job assignments and expectations, and monitoring facility and staff safety.
Supports the Center Director and/or leadership team in the facilitation, leadership and monitoring of the Interdisciplinary Team (IDT) meetings, including oversight of assigned IDT action items, care coordination and utilization of health care services.
Assists in the development and implementation of the annual budget, and reviews monthly operation expenses to assure budgetary compliance and identifies any budget variations as appropriate.
Assists the Center Director with managing and monitoring PACE center quality systems, including but not limited to: department policies and procedures, clinical outcomes, cycle time, productivity, and participant satisfaction for continuous service improvement.
Assists the Center Director with developing appropriate PACE center processes to improve work efficiency and quality, reduce operational costs and maintain staff accountability by performing and auditing work flow analysis with existing departments.
Assists with regulatory management, including compliance in all areas of program operations, performance against established service standards, and preparing for audits and any necessary Corrective Action Plan (CAP) as needed and in a timely manner.
Collaborates with the Center Director to ensure compliance in all areas of personnel management including recruitment, timely employee evaluations, competency assessments, daily coverage, training and staff development, CEU’s, and disciplinary actions in accordance with company policies and procedures.
Supervises the use and work of contracted staff and Volunteers at the Center.
Demonstrates ability to interact positively with staff, clients, patients, and the management team.
Demonstrates knowledge and experience of process improvement methods.
Must be self-motivated and able to work independently with minimal supervision.
Computer Literacy: Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
QUALIFICATIONS: Experience working collaboratively with some and/or all the following disciplines: nursing, social work, psychology, recreation, occupational therapy, physical therapy, speech therapy, dietetics, and/or gerontology required.
Minimum of two years’ experience in supervisor or management position in healthcare or related field required.
Bachelor’s degree in Social Work, Nursing, Psychology, Gerontology, Health Care Administration or other health care discipline preferred. Experience in process or quality improvement projects or activities preferred.
Bilingual: English/Spanish/Mandarin/Cantonese depending on site location preferred.
Current CPR certification and First Aid training required.
Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities.
