Collections Services Analyst

2 weeks ago

Chesterfield VA, United States Chesterfield County, VA Full time

Minimum Qualifications
Why Chesterfield County
Join our eGovernment Services team at Chesterfield, where every conversation is an opportunity to transform how people experience public services online. We're looking for a creative, detail-oriented individual who is passionate about building digital engagement and creating innovative solutions to improve web-based communications.
What You Will Do
Actively drive and manage the technical and strategic aspects of content management to identify and implement the best-fitting solutions for service delivery goals.
Work collaboratively with peers, partner departments and county leadership to develop digital solutions, manage websites and support other content delivery channels.
Analyze current customer experiences, applying user empathy, data and insights to inspire new approaches in meeting organizational goals.
Lead discovery and technical demonstration activities, understanding customer needs and overall goals through trainings, workshops and content reviews.
Develop actionable plans for enhanced digital experiences, focusing on user-friendly content management, accessibility compliance and engaging web interfaces that meet the community's needs.
Provide guidance in engagement strategy, business transformation and digital and innovation capabilities.
Perform other work as required.
Knowledge, Skills and Abilities
Bachelor's degree in information systems or related field and five years of working experience with a minimum of three years’ experience with web content management systems; or an equivalent combination of training and experience.
Strong verbal and written communication abilities.
Proficiency with web content management systems (CMS) and enterprise document and collaboration platforms.
Experience in UX methodologies, with a strong understanding of human-centered design principles, to enhance the usability and accessibility of web content and interfaces.
Strong technical and analytical skills to improve processes and content delivery through automation and innovative solutions.
Proficiency in designing and implementing user-friendly online forms for efficient data collection and service delivery, ensuring a seamless user experience.
Technical proficiency in enterprise tools Microsoft Office365 and Adobe Creative Suite to create, manage and enhance digital content.
What Sets You Apart
Strategic thinking with the ability to exercise independence and sound judgment.
Demonstrated ability to continuously learn and devise solutions in a service-oriented environment, adapting to evolving requirements and objectives.
Passion for public service and engagement, with a strong desire to make a difference in the community.
Career Development and Work Environment
This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.
Enjoy a flexible hybrid work environment, allowing for a balance of in-office collaboration and remote productivity.
Additional Requirements
Must maintain personal mobile technology as a condition of employment.
Pre-employment drug testing, FBI criminal background check and education/degree verification required.
This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent criminal background check. Must be a US citizen or have been a lawful resident of the US for the past ten consecutive years.
Shift
Monday - Friday; 8:30 a.m. - 5:00 p.m.
Work Location
Information Systems Technology
Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion

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