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Application Support Associate

2 months ago

Cleveland OH, United States TEKsystems Careers Full time

*Description:* Maintaining digital operations: one side of MIS for 17 applications; they do work on servers, upgrading software, patching software handled by infrastructure team (consultant will take the application and put in the change request for the Development, Test and QA teams once a month, must understand that process from start to finish) , installing certificates, and working change requests on the run side. They'll need to do some incident management, work in ServiceNow and troubleshoot the incidents, look in the logs, and use the skill logsscale. Current initiatives that this resource will be impacting: Maintaining digital operations for 17 applications *Key responsibilities:*

  • INC Response and Resolution
  • Certificate Renewals
  • Firewall Certifications
  • General Items (documentation, runbook updates, CRs, CTasks, RITMs, TEvents, etc)
  • Drift and Plato environment compares
Documentation Experience: How to Prevent Similar Incidents from Happening Again. Certification experience or knowledge: Will manage certifications for server level, identity level and data powers) Candidate Technical and Skills Profile:
  • Logscale
  • Evolven
  • Dynatrace
• OCP
  • Kafka
  • Linux
  • Websphere
  • ServiceNow (Change request and Request Items)
  • Ansible
*Top Skills Details:* Application support, Servicenow, Technical Troubleshooting, incident response, documentation, help desk, end user support, help desk support, active directory, service desk, technical support, phone support, helpdesk troubleshooting *Additional Skills & Qualifications:*
  • Analytical Thinking
  • Application Maintenance
  • Application Programming Interfaces (API's)
  • Decision Making and Critical Thinking
  • IT Environment
  • Software Reliability Management
  • System Development Life Cycle
  • Technical Troubleshooting
*Soft skills that would make a candidate successful in this role:*
  • Critical and analytical thinking
  • Team environment
  • Verbal and written communication
  • Software reliability
  • Knowledge of System development life cycle
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.